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Old 12-02-2016, 12:47 PM   #2
AlbanRampon
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Join Date: Sep 2015
Location: Cambridge, UK
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Hello,
I haven't seen a Code 10 on that device before.
Would you please be able to do the following so I can try to see at which steps it fails?
  1. Download the Windows DisplayLink Support Tool
  2. Disconnect the Plugable dock and disconnect displays from the dock
  3. Run the tool
  4. Click on the "Advanced Options"
  5. Check the "On" radio button under "Advanced DisplayLink Logging"
  6. Plug in the dock
  7. Connect displays, one by one so I can follow the trace
  8. In the support tool click on "Gather Support Information" to collect the installer log files into a zip file on your Windows desktop.
  9. Click the "Turn Off" button under "Advanced DisplayLink Logging" and close the tool.
  10. Post the zip file the tools created in a folder on your desktop.

Kind regards,
Alban
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Alban Rampon
Senior product manager, universal docking stations and accessories
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