View Single Post
Old 04-04-2019, 11:30 AM   #2
AlbanRampon
Senior Member
 
AlbanRampon's Avatar
 
Join Date: Sep 2015
Location: Cambridge, UK
Posts: 1,678
Arrow

Hello Leebow,

That's peculiar, our chip doesn't care about USB-C or USB-A or even sees that.
Logs here are only downloadable by DisplayLink staff.
However, I recommend you contact Technical_Enquiries@DisplayLink.com and this will create a private ticket. You can attach your logs to the ticket. Please also specify details about the USB-C adapter you are using (a photo might be helpful to make sure there's no confusion). I doubt this is a driver issue (as driver doesn't know about USB connector type), and we might have to source the adapter to analyse USB traffic.

The DisplayLink chip used in the Dell D6000 is part of the USB Gold Tree. The Gold Tree configurations are references used to test USB compliant devices for interoperability.

Kind regards,
Alban
__________________
Alban Rampon
Senior product manager, universal docking stations and accessories
"DisplayLink is proud to be a Synaptics brand."

Where to download the latest DisplayLink drivers
How to clean up a corrupted installation
How to report issues to DisplayLink for a speedy resolution
AlbanRampon is offline   Reply With Quote