Dear users,
Thank you for posting on our forum.
As we are unable to analyze the issue without log files I would like to encourage you to gather them by using
this guide.
The best way is to send your issue description and log files to our email address:
technical-enquiries@synaptics.com as there we are able to treat each user's case separately.
Of course you may also attach them here on the forum but the analysis may take more time.
Kind regards,
Jakub