Windows 7 Dell XPS13 Problem

dottedeyes · 06-10-2015, 03:47 PM

I am unable to use the Display Link USB Graphics adapter with a Dell XPS13 laptop. The display on the connected monitor goes into standby but does not display the image. When I unplug the vga lead the monitor returns to the self test screen. The USB port works correctly.

JamesH · 06-22-2015, 02:03 PM

Hi,

The logs are telling me there are USB connection errors.

Can you try:
1. Another USB port on your notebook?
2. The latest USB host controller driver?
3. A USB 2.0 cable?

Thanks,
James

dottedeyes · 06-22-2015, 02:45 PM

I've tried using both USB ports on the notebook, the chipset drivers are all up to date.

The USB cable is built into the DisplayLink I have, so that's not possible.

06-22-2015, 02:03 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, The logs are telling me there are USB connection errors. Can you try: 1. Another USB port on your notebook? 2. The latest USB host controller driver? 3. A USB 2.0 cable? Thanks, James

06-22-2015, 02:45 PM	#3
dottedeyes Junior Member Join Date: Jun 2015 Posts: 2	I've tried using both USB ports on the notebook, the chipset drivers are all up to date. The USB cable is built into the DisplayLink I have, so that's not possible.