USB3.0 Videoadapter not working at all :-(

Silverdust82 · 10-11-2012, 01:48 PM

Hi there
I just received a DisplayLink USB3.0 DP Video Adapter and sadly its not working at all! Instead of a third monitor (which should increase my productivity), I now get an error message popping up every second (decreasing my productivity towards zero). The weird thing is, as soon as i press ctrl-alt-del, all three displays work, but as soon as I get back only two monitors work and the error messages are again plopping up. Can you please help or give me a hint what to try. I made some screenshot for you guys to get the picture.

IMG]http://dl.dropbox.com/u/2095717/DisplayLink/e2.JPG[/IMG]

Please help, this is rather annoying!

Best regards

Wim · 10-12-2012, 01:38 PM

Log files please... There is not even information about what OS you are using (Win 7 I guess from the screenshots) or the version of DL software:

http://kb.displaylink.com/269

Wim

Silverdust82 · 10-17-2012, 08:41 PM

http://dl.dropbox.com/u/2095717/Disp...017_223513.zip

This is the logfile ;-)

Wim · 10-18-2012, 10:29 AM

Thanks for the logs. This shows the problem with the software crashing for some reason, and I've raised it as a bug.

Wim

Silverdust82 · 10-18-2012, 02:13 PM

Thanks a lot! :-) Do you know when the issue will be solved? I am standing here in front of a 30 inch monitor - black, and its not amusing. I spent almost 1500$ for a system which is now not working at all because the usb video adapter "has a bug" ;-)

Wim · 10-18-2012, 02:20 PM

Can you try v6.3 M1 or V6.2 and see if the problem still occurs? Must be something strange, as there is no-one else on the forum reporting this...

Wim

10-11-2012, 01:48 PM	#1
Silverdust82 Junior Member Join Date: Oct 2012 Posts: 3	USB3.0 Videoadapter not working at all :-( Hi there I just received a DisplayLink USB3.0 DP Video Adapter and sadly its not working at all! Instead of a third monitor (which should increase my productivity), I now get an error message popping up every second (decreasing my productivity towards zero). The weird thing is, as soon as i press ctrl-alt-del, all three displays work, but as soon as I get back only two monitors work and the error messages are again plopping up. Can you please help or give me a hint what to try. I made some screenshot for you guys to get the picture. IMG]http://dl.dropbox.com/u/2095717/DisplayLink/e2.JPG[/IMG] Please help, this is rather annoying! Best regards

10-17-2012, 08:41 PM	#3
Silverdust82 Junior Member Join Date: Oct 2012 Posts: 3	http://dl.dropbox.com/u/2095717/Disp...017_223513.zip This is the logfile ;-) Last edited by Silverdust82; 10-17-2012 at 09:46 PM.

10-12-2012, 01:38 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Log files please... There is not even information about what OS you are using (Win 7 I guess from the screenshots) or the version of DL software: http://kb.displaylink.com/269 Wim

10-18-2012, 10:29 AM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Thanks for the logs. This shows the problem with the software crashing for some reason, and I've raised it as a bug. Wim

10-18-2012, 02:13 PM	#5
Silverdust82 Junior Member Join Date: Oct 2012 Posts: 3	Thanks a lot! :-) Do you know when the issue will be solved? I am standing here in front of a 30 inch monitor - black, and its not amusing. I spent almost 1500$ for a system which is now not working at all because the usb video adapter "has a bug" ;-)

10-18-2012, 02:20 PM	#6
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Can you try v6.3 M1 or V6.2 and see if the problem still occurs? Must be something strange, as there is no-one else on the forum reporting this... Wim