11-29-2011, 02:22 PM | #1 |
Junior Member
Join Date: Nov 2011
Posts: 1
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USB Keeps Dropping
My client has a UGA-125 and I'm trying to get it working on XP Pro. When he plugs it in, it is recognized as a USB device but then drops it. This process just keeps repeating every 5 seconds or so until I unplug it.
It works on my 7 Pro computer, so I'm pretty sure the device is good. Other devices work in the USB ports, so I'm pretty sure they are good. I am using the 6.1 drivers from the web. Any suggestions? |
12-22-2011, 06:40 PM | #2 |
Junior Member
Join Date: Dec 2011
Location: Bloomington, IL
Posts: 16
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i have this issue with our USB-165. every so often a computer will just go on the fritz and drop and reconnect every 5 seconds or so. sometimes switching out the unit for the same model (but a different physical unit) fixes it, sometimes it doesn't. we have a terminal where one monitor is now out because we cannot resolve this issue.
Any solution/help would be nice. |
12-23-2011, 02:35 PM | #3 |
Banned
Join Date: Nov 2009
Posts: 104
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Please follow up on this thread with a report as outlined in http://www.displaylink.com/support/ticket.php?id=269
Regards, Dan. |
12-27-2011, 12:36 PM | #4 |
Junior Member
Join Date: Dec 2011
Location: Bloomington, IL
Posts: 16
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Support Tool Version: 1.0.0.10
--------- Computer Info --------- Computer Name: ADVBA-2332 Logged on as: ADVANCE-TRADING\rjones Computer: Hewlett-Packard - HP Compaq dc7900 Small Form Factor MXL9110BQ0 OS: Microsoft Windows XP Professional (X86-based PC), Service Pack 3, English OS Build: 2600 (Debug = False) System Bios: Version 786G1 v01.08 built 2008-08-25 CPU: Intel(R) Core(TM)2 Quad CPU Q9400 @ 2.66GHz Memory: 2029 MB Free Space: 40420 MB Primary Resolution: 1280x1024x32 Graphics: NVIDIA Quadro NVS 280 PCI (Microsoft Corporation) (NVIDIA) Graphics Driver: 6.14.10.5673 Dated 2004-08-04 Installed Package: DisplayLink Core Software (5.5.29055.0) on 2011-12-20 Status is Installed Installed Package: DisplayLink Graphics (5.5.29194.0) on 2011-12-20 Status is Installed USB3.0 Host Controller Drivers Installed: Installed Codec: Indeo® video 5.10 Intel Corporation R.5.10.15.2.55 DisplayLink Version: 5.5.29055.0 Optimize for Video: None (Uses default if DL is installed) --------- Nivo Info --------- Nivo's currently attached: PID_037B\\006775 Hardware IDs: Plugable USB-VGA-165 |
12-28-2011, 02:36 PM | #5 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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When the device drops, does it still appear in device manager, or does it actually drop off the USB bus. Can you make sure that it is connected to a powered USB power (eg a powered USB hub) so it is getting enough power. This could be that the adapter is not quite getting enough power from the USB port.
Thanks Wim |
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