DisplayLink Windows 7 64-bit not showing USB Display Adapter

f4gahead · 11-25-2011, 07:41 PM

I am not able to see a USB display adapter in my Device Manager, and the monitor is not recognized. I tried switching USB ports and cables, and I know the monitor is functional. I've attached the debug log and it does seem to contain some errors but I have no idea what they mean.

Wim · 11-28-2011, 01:29 PM

Yes, it looks like the device is not appearing on the Windows USB bus. This would be more a hardware problem, as the software cannot see a device to talk to. This thread should help debug the issue:

http://displaylink.org/forum/showthread.php?t=896

Wim

f4gahead · 11-28-2011, 05:24 PM

Thanks. I followed all the advice in that thread but still do not see my display adapter in the Device Manager. So does that mean it's likely the DisplayLink hardware that's failed?

Wim · 11-29-2011, 01:14 PM

There is something wrong with the USB connection preventing it appearing in device manager. I would try it on a different computer with a different USB cable before confirming it is a DisplayLink hardware fault.

Wim

f4gahead · 11-30-2011, 11:23 PM

The displaylink is new, purchased at the end of august, can you please send me a replacement.
I TRIED THE MONITOR ON A DIFFERENT COMPUTER AND IT WORKED FINE

Wim · 12-01-2011, 12:24 PM

DisplayLink don't supply any products to end users. We sell our technology to manufacturers who then make products with DisplayLink integrated.

If you think you have a faulty product, you will need to contact the product vendor for a replacement. This cannot be done by DisplayLink.

Wim

11-30-2011, 11:23 PM	#5
f4gahead Junior Member Join Date: Nov 2011 Posts: 3	Warranty replacement The displaylink is new, purchased at the end of august, can you please send me a replacement. I TRIED THE MONITOR ON A DIFFERENT COMPUTER AND IT WORKED FINE

11-28-2011, 01:29 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Yes, it looks like the device is not appearing on the Windows USB bus. This would be more a hardware problem, as the software cannot see a device to talk to. This thread should help debug the issue: http://displaylink.org/forum/showthread.php?t=896 Wim

11-28-2011, 05:24 PM	#3
f4gahead Junior Member Join Date: Nov 2011 Posts: 3	Thanks. I followed all the advice in that thread but still do not see my display adapter in the Device Manager. So does that mean it's likely the DisplayLink hardware that's failed?

11-29-2011, 01:14 PM	#4
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	There is something wrong with the USB connection preventing it appearing in device manager. I would try it on a different computer with a different USB cable before confirming it is a DisplayLink hardware fault. Wim

12-01-2011, 12:24 PM	#6
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	DisplayLink don't supply any products to end users. We sell our technology to manufacturers who then make products with DisplayLink integrated. If you think you have a faulty product, you will need to contact the product vendor for a replacement. This cannot be done by DisplayLink. Wim