Windows 8 - DVI not working

[altjx]

Thank God I found an active thread about this got damn docking station.

Ok, I have a Dell XPS 14z and just installed Windows 8 Professional using an external monitor (LCD is recently broken so I'm just using external monitor until kit comes in). Currently, the laptop is connected directly to my ASUS monitor via HDMI cable.

I've installed the latest driver from the Targus site. However, EVERY TIME I connect the DVI cable to the docking station, the system freezes until about 15 seconds after I disconnect it. Didn't have this issue with 7 of course, just 8. I've tried re-installing to no success. USB ports work fine -- mouse, keyboard, external HD are all connected to docking station and work fine. It's just the DVI display that isn't.

The times when I thought it wouldn't freeze, my ASUS monitor just has the backlight showing with nothing on it.

Please help...

[Wim]

It's weird that the whole system is frozen. Do you just mean the screens are frozen or it really is the whole OS (can you turn num lock on and off?)

Would be good to see your log files if its possible to gather when the DVI screen is connected. If not, them just after the problem has occurred.

Wim

[altjx]

Originally Posted by Wim

It's weird that the whole system is frozen. Do you just mean the screens are frozen or it really is the whole OS (can you turn num lock on and off?)

Would be good to see your log files if its possible to gather when the DVI screen is connected. If not, them just after the problem has occurred.

Wim

I'm mobile at the moment but I believe you're right. The entire system isn't frozen, but I'm guessing just the ability to interact with anything is. For example, I can move the mouse, caps lock on and off, but I can't click anything because its like it doesn't register.

When I get home this evening I will to ahead and run the diagnostics tool for you.

[altjx]

How do I run and capture logs to post?

[altjx]

Additionally, today I uninstall the driver completely and the software, and try installing it again via Windows Updates (because it just sits there in the optional updates regardless of whether it's installed or not), and I get errors.





However, if I install the driver that I've downloaded, it installs fine (minus fixing the DVI issue)... What's up with that?

[altjx]

Just did some more troubleshooting... So I basically plugged in my DVI cable while still using the HDMI cable, and the screen started flickering (with the input set to HDMI still). However, switching the input to DVI just gave me the "No DVI signal" message...

I then switched back over to HDMI, and all I seen was the backlight on the screen with the mouse (and the circle next to the mouse as if something's loading)... After a couple minutes of moving the mouse and seeing it show the busy mouse icon, entire PC froze. Couldn't num lock, move mouse, or anything. So here I am again connected via HDMI.

[altjx]

Now that DisplayLink decided to renew their domain, can anyone continue to help me? I"m still sitting on HDMI right now. Thanks.

[altjx]

Bump.

Anyone? Is there not any support team working in these forums? My goodness. It's bad enough I hate this stupid docking station already, and now it's even harder getting support?

[Wim]

Do you mean you are using HDMI from the dock or HDMI from your PC? I really need the log files as described here:

http://kb.displaylink.com/269

Wim

[altjx]

For HDMI, it's connected directly to the laptop. For DVI, that cable is hooked up to the docking station.

My log files are attached. However, I do not believe I could run the tool while the DVI cable is connected simply because the system freezes after about 20-30 seconds connecting the DVI cable.