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Old 07-05-2013, 07:53 AM   #1
stroltz
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Join Date: Jul 2013
Posts: 4
Default Monitor not found on startup, Win 7

Hi,

I am struggling to get the monitor to be found on start-up. It just sits with a black screen.

I want to have the USB monitor as the systems only monitor. I can get the monitor working after plugging another DVI monitor. I can then disconnect the DVI monitor and the USB monitor works fine until I restart, then it does not get found again.

I have tried updating the ATI driver, the USB driver and Displaylink drivers.

I have attached the diagnostic files. Please help!
Attached Files
File Type: zip CGRCASTER9_20130705_174117.zip (970.5 KB, 5 views)
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Old 07-17-2013, 12:23 AM   #2
stroltz
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Join Date: Jul 2013
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Hi,

Maybe there is a problem with my USB monitor?

I have updated to 7.3M1 and uploaded fresh diagnosis files. With that attached diagnosis all I have is a black screen on the USB monitor.

I still cannot get it to perform with any amount of reliability.

I can get a picture only some of the time.....?
Attached Files
File Type: zip CGRCASTER9_20130717_101159.zip (986.6 KB, 3 views)
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Old 07-17-2013, 04:12 AM   #3
stroltz
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Join Date: Jul 2013
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Looking in event viewer I see that the display link service fails to start. What I can't understand or solve is why...?
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Old 07-19-2013, 02:28 PM   #4
JamesH
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Join Date: Jan 2012
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Hi,

In the BIOS is the AMD graphics card the only one that is active?

If not please try disabling the Intel card and separately try just the Intel card.

Thanks,
James
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Old 07-23-2013, 07:02 AM   #5
stroltz
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Join Date: Jul 2013
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Thank you, it worked!

The BIOS was set on Auto for the GPU.

I tried setting it on PCIe, (the ATI card) and had the same issue.

Setting to only the Intel integrated card and it is working OK.
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