Unable to install latest Windows driver ver 7.5 M1

[Fb43]

Downloaded "DisplayLink USB Graphics Software for Windows" ver 7.5M1.During the installation, received an error message: "The feature you are trying to use is on a network resource that is unavailable (see attached)".
Before that I had ver 7.4.5. Now, the diplaylink is not working, and i am not even able to remove the previous version using the Control Panel.

Oh, and btw, the link to the latest doc, at http://displaylinkmanuals.s3.amazona...rManual7.1.pdf, returns this:

<Error><Code>NoSuchBucket</Code><Message>The specified bucket does not exist</Message><BucketName>displaylinkmanuals</BucketName><RequestId>088C9A9C51427E66</RequestId><HostId>CYZTQqDjhIEfWptZFvAjgYuP8FzWzkZw QXKyw0hs9Rxo+cdT+CIt/W5XfBGEvY0Z</HostId></Error>

Do you guys do QA? Or test your links?

[luiset83]

Use the DisplayLink install cleaner here and see if that works: http://www.displaylink.com/support/ticket.php?id=297

[JamesH]

Originally Posted by Fb43

Downloaded "DisplayLink USB Graphics Software for Windows" ver 7.5M1.During the installation, received an error message: "The feature you are trying to use is on a network resource that is unavailable (see attached)".
Before that I had ver 7.4.5. Now, the diplaylink is not working, and i am not even able to remove the previous version using the Control Panel.

Oh, and btw, the link to the latest doc, at http://displaylinkmanuals.s3.amazona...rManual7.1.pdf, returns this:

<Error><Code>NoSuchBucket</Code><Message>The specified bucket does not exist</Message><BucketName>displaylinkmanuals</BucketName><RequestId>088C9A9C51427E66</RequestId><HostId>CYZTQqDjhIEfWptZFvAjgYuP8FzWzkZw QXKyw0hs9Rxo+cdT+CIt/W5XfBGEvY0Z</HostId></Error>

Do you guys do QA? Or test your links?

Hi,

If you still have this issue can you attach the output from this tool?
http://www.displaylink.com/support/ticket.php?id=269

Apologies about the broken links - this has now been fixed.

Thanks,
James

[gewell]

I had 7.4 installed fine but upon trying to upgrade the latest version, I am consistently told that "DisplayLink has detected USB graphics software installed from a different vendor. The software is not compatible...". I have tried to uninstall everything suggested and then some. I can't even revert back to the old version so my monitor is completely unavailable now. What is the installer seeing that I need to remove now? (especially since 7.4 was working fine). Attached is my Support output using the DisplayLink Support tool.

[Wim]

If you run the stand alone compatibility check from here, you should find the same problem, but it will create a log file in the same folder as the executable. If you can share the log file, it will tell us exactly which check is failing:

http://www.displaylink.com/support/ticket.php?id=365

Wim

[gewell]

Attached is the compatibility check log file (Compressed in the zip). Thanks for your help.

[Wim]

There is a service called mctkmd still installed that is causing the check to fail.
Follow the steps here to check MCT software is uninstalled:

http://displaylink.com/support/ticket.php?id=359

If it is removed from the program files, you still have the mctkmd service hanging around. I think you can uninstall it with:

And type: "sc delete mctkmd"

Hopefully that should fix it.

Wim