AOC portable monitor on Windows 8 - other USB graphics??

Cestmoi · 08-16-2014, 06:22 AM

I bought an AOC portable monitor. I'm on Windows 8. Tried install and was instructed that I had some incompatible program. The four programs listed were not installed on my laptop. Followed the instructions for 'sc delete xxxx'. One of those seemed to do something - the others all said 'nothing found'. Rebooted for the umpteenth time tonight and attempted again - same message.

Is this thing truly compatible with Windows 8? I'm on a Dell Inspiron if that makes an iota of difference.

Cestmoi · 08-16-2014, 06:36 AM

Specific message received: Display Link has detected USB graphics software installed from a different vendor. This software is not compatible with DisplayLink USB graphics software and must be uninstalled before DisplayLink Software can be installed.

This then links to this page: http://displaylink.com/support/ticket.php?id=359
And I've followed all the instructions there. The four noted programs on that page were not on my system. I did have a StarTech USB program that I had used for a device to convert VGA to USB for projector use - and I did uninstall that just in case.

Wim · 08-28-2014, 02:07 PM

Can you run the stand alone check from here:

http://kb.displaylink.com/365

It should have the same failure, but will create a log file in the same folder that you run it from. If you can post that log file, it will tell me exactly what it is detecting.

Wim

08-16-2014, 06:22 AM	#1
Cestmoi Junior Member Join Date: Aug 2014 Posts: 2	AOC portable monitor on Windows 8 - other USB graphics?? I bought an AOC portable monitor. I'm on Windows 8. Tried install and was instructed that I had some incompatible program. The four programs listed were not installed on my laptop. Followed the instructions for 'sc delete xxxx'. One of those seemed to do something - the others all said 'nothing found'. Rebooted for the umpteenth time tonight and attempted again - same message. Is this thing truly compatible with Windows 8? I'm on a Dell Inspiron if that makes an iota of difference.

08-16-2014, 06:36 AM	#2
Cestmoi Junior Member Join Date: Aug 2014 Posts: 2	Specific message received: Display Link has detected USB graphics software installed from a different vendor. This software is not compatible with DisplayLink USB graphics software and must be uninstalled before DisplayLink Software can be installed. This then links to this page: http://displaylink.com/support/ticket.php?id=359 And I've followed all the instructions there. The four noted programs on that page were not on my system. I did have a StarTech USB program that I had used for a device to convert VGA to USB for projector use - and I did uninstall that just in case.

08-28-2014, 02:07 PM	#3
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	Can you run the stand alone check from here: http://kb.displaylink.com/365 It should have the same failure, but will create a log file in the same folder that you run it from. If you can post that log file, it will tell me exactly what it is detecting. Wim