Issu with 5K Setup

Davkus · 11-26-2025, 05:31 PM

Hi all,

im new to DisplayLink.

I wanted a docking station for my mac pro and my samsung odysee G9 5k Monitor.
My cable Setup is dual DP Port from Dock to DP and HDMI to the G9.
Unfortunately im missing my resolution 5120 × 1440.
The experimental build doesnt help as well.
Ive got the 14.2.

Am i missing something?

GR
Dave

Szymon · 11-27-2025, 07:59 AM

Hello Dave,

Thank you for your message. What is your docking station brand and model?
Different products support different maximum resolution.

Regards,
Szymon

Davkus · 11-27-2025, 08:42 AM

Hi Szymon,

I've got the wl-ug69dk1 and a m4 pro mac.

Szymon · 11-27-2025, 01:55 PM

Hi Dave,

I quickly recreated your setup and this display successfully lights up at 5120x1440@60Hz. I'm a bit confused with the description of your cabling setup. Please make sure to connect the monitor to the dock using either single DP to DP or HDMI to HDMI cable as this is not a tiled 5k display.

Regards,
Szymon

Davkus · 11-27-2025, 02:15 PM

Interesting. I will check that. Yesterday there were no signal when im attaching only DP to DP. Then i thought, I need to go to dual DP to DP AND HDMI. Didn't see this config yet, which I build yesterday evening. So let me give you an update when I checked this later.
You connecting HDMI to HDMI, correct?

My mac wasn't powered when I attached the USB-C, this is also correct?

Thanks so far!

Szymon · 11-27-2025, 08:28 PM

I checked both DP to DP and HDMI do HDMI. Good luck!

It doesn't matter if your Mac is powered or not when you connect USB-C.

Regards,
Szymon

11-26-2025, 05:31 PM	#1
Davkus Junior Member Join Date: Nov 2025 Posts: 3	Issu with 5K Setup Hi all, im new to DisplayLink. I wanted a docking station for my mac pro and my samsung odysee G9 5k Monitor. My cable Setup is dual DP Port from Dock to DP and HDMI to the G9. Unfortunately im missing my resolution 5120 × 1440. The experimental build doesnt help as well. Ive got the 14.2. Am i missing something? GR Dave

11-27-2025, 07:59 AM	#2
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 193	Hello Dave, Thank you for your message. What is your docking station brand and model? Different products support different maximum resolution. Regards, Szymon Last edited by Szymon; 11-27-2025 at 10:57 AM. Reason: duplicated posts

11-27-2025, 08:42 AM	#3
Davkus Junior Member Join Date: Nov 2025 Posts: 3	Hi Szymon, I've got the wl-ug69dk1 and a m4 pro mac.

11-27-2025, 01:55 PM	#4
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 193	Hi Dave, I quickly recreated your setup and this display successfully lights up at 5120x1440@60Hz. I'm a bit confused with the description of your cabling setup. Please make sure to connect the monitor to the dock using either single DP to DP or HDMI to HDMI cable as this is not a tiled 5k display. Regards, Szymon

11-27-2025, 02:15 PM	#5
Davkus Junior Member Join Date: Nov 2025 Posts: 3	Interesting. I will check that. Yesterday there were no signal when im attaching only DP to DP. Then i thought, I need to go to dual DP to DP AND HDMI. Didn't see this config yet, which I build yesterday evening. So let me give you an update when I checked this later. You connecting HDMI to HDMI, correct? My mac wasn't powered when I attached the USB-C, this is also correct? Thanks so far!

11-27-2025, 08:28 PM	#6
Szymon DisplayLink Tech Support Join Date: Feb 2010 Posts: 193	I checked both DP to DP and HDMI do HDMI. Good luck! It doesn't matter if your Mac is powered or not when you connect USB-C. Regards, Szymon