No Monitors after W10 Update

Kevin Korb · 01-16-2018, 01:02 AM

Hello

The USB hub and ethernet on the docking station is working but no monitors after an update to windows 10. I ran the cleaner and installed the latest driver. No luck

Any ideas ? The adapters appear under display adapters.

Attached are the diags

Thanks

Kevin

AlbanRampon · 01-18-2018, 10:03 AM

Hello Kevin,

Thank you for providing the logs, this is helpful.
Has the issue started when you received the Insider's build 17074?

1. When the dock is connected, could you please check if you've got WUDFHost running in Task Manager? If you don't understand what this means, let me know and I can explain.
The reason I ask is because the logs collected have crash dumps of that host process we run under and they seem caused by Windows HID Telephony Driver (hidtelephony!CHidTelephonyManager::OnFileClose+0x 173 is the start of the trip)

2. Could you please regather logs using our latest tool (http://www.displaylink.com/downloads/file?d=65)? The version you used doesn't support our driver 8.4 as we've had to move some files due to OS requirement changes from Microsoft so I am missing the DisplayLinkManager logs. I could also be missing them because WUDFHost is dead and therefore our graphics driver doesn't start at all.

I haven't managed to successfully install build 17074 on my Surface Pro 3 yet but I keep trying. You might have uncovered a regression.

Kind regards,
Alban

Kevin Korb · 01-19-2018, 12:08 AM

Alban

I do not see WUDFHost running. Attached are the updated diags. This issue did start happening after updating the insiders build

Thanks

AlbanRampon · 01-22-2018, 07:49 AM

Thank you Kevin,

I have created an internal report under ref 27084.
This sounds like an OS regression but we need to get a reproduction internally to confirm first. The logs will help get a machine in a similar status as yours.
I will comment on this thread if we need something new or when I have news to share.

Kind regards,
Alban

Kevin Korb · 01-22-2018, 01:15 PM

So displaylink is not supported with this build ?

AlbanRampon · 01-22-2018, 01:38 PM

This is not what I wrote.
I wrote there is likely to be an issue with the OS. This has to be investigated before a reason can be given.

01-18-2018, 10:03 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,681	Hello Kevin, Thank you for providing the logs, this is helpful. Has the issue started when you received the Insider's build 17074? 1. When the dock is connected, could you please check if you've got WUDFHost running in Task Manager? If you don't understand what this means, let me know and I can explain. The reason I ask is because the logs collected have crash dumps of that host process we run under and they seem caused by Windows HID Telephony Driver (hidtelephony!CHidTelephonyManager::OnFileClose+0x 173 is the start of the trip) 2. Could you please regather logs using our latest tool (http://www.displaylink.com/downloads/file?d=65)? The version you used doesn't support our driver 8.4 as we've had to move some files due to OS requirement changes from Microsoft so I am missing the DisplayLinkManager logs. I could also be missing them because WUDFHost is dead and therefore our graphics driver doesn't start at all. I haven't managed to successfully install build 17074 on my Surface Pro 3 yet but I keep trying. You might have uncovered a regression. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

01-22-2018, 07:49 AM	#4
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,681	Thank you Kevin, I have created an internal report under ref 27084. This sounds like an OS regression but we need to get a reproduction internally to confirm first. The logs will help get a machine in a similar status as yours. I will comment on this thread if we need something new or when I have news to share. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

01-22-2018, 01:38 PM	#6
AlbanRampon Senior Member Join Date: Sep 2015 Location: Cambridge, UK Posts: 1,681	This is not what I wrote. I wrote there is likely to be an issue with the OS. This has to be investigated before a reason can be given. __________________ Alban Rampon Senior product manager, universal docking stations and accessories "DisplayLink is proud to be a Synaptics brand." Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

01-22-2018, 01:15 PM	#5
Kevin Korb Junior Member Join Date: Sep 2017 Posts: 7	So displaylink is not supported with this build ?