Continue Crash with the newest driver and different MacOS 10.8.3

mp9_sit · 05-23-2013, 06:45 AM

Hi All,

I've keep have this issue with the Displaylink and Mac in a long period.
When the screen is playing video or a lot of changes. (Like fast refresh your web pages.Which is no flash and other things. Or a lot of graph from the Safari.)

The MAC will log you out as the Displaylink drive crash.

I'm using the VMware to testing. but I've tried to use the MACBOOK Air is still got the same result.

Here is the Log from Console.

Wim · 05-28-2013, 02:38 PM

I'd like to raise this as a bug to look into further. Could you gather the full debug logs using our tool here:

http://kb.displaylink.com/269

Thanks

Wim

ehendrix · 06-06-2013, 05:37 PM

I'm having the same issue, happened yesterday and today, running 10.8.4 with DisplayLink 2.0.

Suddenly WindowServer crashes and I'm back at the login screen. Note that I had also noticed this a few times with the previous DisplayLink driver as well.

Attached both crash reports and will look at running the debug tool as well.

ehendrix · 06-10-2013, 07:04 PM

I could see that if it was Safari crashing, but this is the WindowServer crashing and the logs show it is actually DisplayManager causing it.

Everett · 06-11-2013, 08:08 PM

I'm uncertain if it is related or the same issue, however I just got a kernel panic and the only recent change was updating this system to 10.8.4 last friday. System was working well with the exact same devices for the last few weeks (since 2.0 driver was released).

Logs attached: I think we have at least one other report of this from a customer as well. Any input is appreciated, I'll be watching this thread, so please let me know if any other details would be helpful or are available.

Best-

Jeff

ChristianP · 06-20-2013, 04:58 PM

Quote:

Originally Posted by Everett

I'm uncertain if it is related or the same issue, however I just got a kernel panic and the only recent change was updating this system to 10.8.4 last friday. System was working well with the exact same devices for the last few weeks (since 2.0 driver was released).

Logs attached: I think we have at least one other report of this from a customer as well. Any input is appreciated, I'll be watching this thread, so please let me know if any other details would be helpful or are available.

Best-

Jeff

Thanks Jeff for the report.
The panic log points to a problem in the kernel core, while dealing with the IPV6 Multicast Listener Discovery protocol. In checking the system profile I see the machine has more than one ethernet adapter, so not sure which network interface is causing the issue. The DisplayLink one seems to be the only one in use, but this kind of error could be unrelated from the network driver, anyway I can't exclude it. Still need to investigate more on this.

ChristianP · 06-20-2013, 03:06 PM

Quote:

Originally Posted by ehendrix

I could see that if it was Safari crashing, but this is the WindowServer crashing and the logs show it is actually DisplayManager causing it.

In your case the WindowServer is crashing in the QuartzCore code (different source lines but similar OpenGL operations), so it looks like an Apple bug.
I can't see any reference to DisplayLinkManager in the crash log, although I can't exclude it is somehow leads the WindowServer to some bad state. The Quartz path is completely managed by the OS. Have you experienced any DisplayLinkManager crashes? In case could you please post them?

ehendrix · 06-21-2013, 05:45 AM

Quote:

Originally Posted by ChristianP

In your case the WindowServer is crashing in the QuartzCore code (different source lines but similar OpenGL operations), so it looks like an Apple bug.
I can't see any reference to DisplayLinkManager in the crash log, although I can't exclude it is somehow leads the WindowServer to some bad state. The Quartz path is completely managed by the OS. Have you experienced any DisplayLinkManager crashes? In case could you please post them?

Attached are my DisplayLinkManager crash reports.

ChristianP · 06-20-2013, 05:11 PM

Quote:

Originally Posted by mp9_sit

Hi All,

I've keep have this issue with the Displaylink and Mac in a long period.
When the screen is playing video or a lot of changes. (Like fast refresh your web pages.Which is no flash and other things. Or a lot of graph from the Safari.)

The MAC will log you out as the Displaylink drive crash.

I'm using the VMware to testing. but I've tried to use the MACBOOK Air is still got the same result.

Here is the Log from Console.

In your case something goes wrong in dealing with the USB framework, we need more info to help investigate this. If you can easily reproduce the issue, could you please gather the full debug logs using our tool, right after the crash? Thanks

nOw2 · 07-24-2013, 08:04 AM

Quote:

Originally Posted by mp9_sit

Hi All,

I've keep have this issue with the Displaylink and Mac in a long period.

The MAC will log you out as the Displaylink drive crash.

For information, I have this same problem.

As I'm using the computer, the screen will appear to freeze and after a few seconds the login window appears. If I log back in, my background tasks are still running though everything in the foreground is lost.

I believe this was the same on DisplayLink 1.x and 2.0 and all versions of Mountain Lion. I'm using a HP NL571AA USB2 graphics-only adaptor.

Hopefully 2.1 can address this, as I've had to stop using the extra monitor.

05-28-2013, 02:38 PM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	I'd like to raise this as a bug to look into further. Could you gather the full debug logs using our tool here: http://kb.displaylink.com/269 Thanks Wim

06-10-2013, 07:04 PM	#4
ehendrix Member Join Date: Aug 2011 Posts: 39	I could see that if it was Safari crashing, but this is the WindowServer crashing and the logs show it is actually DisplayManager causing it.