Blank screen after sleep

ucorda · 07-19-2013, 06:45 PM

I am running DisplayLink 7.3 on an Asus Taichi 21 with Windows 8, connected to an external VGA display via a Asus HZ-1 USB3.0 docking station. I set DisplayLink to only use the external display.

Whenever I resume running the laptop from sleep, the external screen is blank and I also have difficulties getting the laptop screen back.

I have to disconnect the laptop from the docking station before I can regain control of the laptop.

ucorda · 07-19-2013, 09:05 PM

By the way, here is the zip file I created using the DisplayLink debug tool after encountering the problem.

JamesH · 07-26-2013, 01:25 PM

Hi,

Can you upgrade your graphics driver to the latest version available from Intel?

Thanks,
James

ucorda · 07-26-2013, 07:55 PM

Hi,

Just to be sure I understand what you are referring to when talking about "the graphics driver to the latest version available from Intel", in my particular case of the Taichi 21 would I be downloading the "Intel INF Update Driver" found at https://www.asus.com/Notebooks_Ultra...rt_Download_36 , under Chipset?

Thank you,
Ugo

JamesH · 07-28-2013, 12:08 AM

Hi,

I'd recommend picking up the very latest from the Intel website:
https://downloadcenter.intel.com/default.aspx

Alternatively run the Intel Driver Update Utility:
http://www.intel.com/p/en_US/support/detect?iid=dc_iduu

Thanks,
James

picardsm · 11-26-2013, 02:24 PM

The taichi21 cannot use the latest Intel Driver from the Intel site.
If we use it, our tablet mode no longer works.

07-19-2013, 06:45 PM	#1
ucorda Junior Member Join Date: Jul 2013 Posts: 4	Blank screen after sleep I am running DisplayLink 7.3 on an Asus Taichi 21 with Windows 8, connected to an external VGA display via a Asus HZ-1 USB3.0 docking station. I set DisplayLink to only use the external display. Whenever I resume running the laptop from sleep, the external screen is blank and I also have difficulties getting the laptop screen back. I have to disconnect the laptop from the docking station before I can regain control of the laptop.

07-26-2013, 01:25 PM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you upgrade your graphics driver to the latest version available from Intel? Thanks, James

07-26-2013, 07:55 PM	#4
ucorda Junior Member Join Date: Jul 2013 Posts: 4	Hi, Just to be sure I understand what you are referring to when talking about "the graphics driver to the latest version available from Intel", in my particular case of the Taichi 21 would I be downloading the "Intel INF Update Driver" found at https://www.asus.com/Notebooks_Ultra...rt_Download_36 , under Chipset? Thank you, Ugo

07-28-2013, 12:08 AM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I'd recommend picking up the very latest from the Intel website: https://downloadcenter.intel.com/default.aspx Alternatively run the Intel Driver Update Utility: http://www.intel.com/p/en_US/support/detect?iid=dc_iduu Thanks, James

11-26-2013, 02:24 PM	#6
picardsm Junior Member Join Date: Nov 2013 Posts: 3	The taichi21 cannot use the latest Intel Driver from the Intel site. If we use it, our tablet mode no longer works.