Problem on Dell Laptop

rmoorman98 · 08-13-2013, 10:06 PM

We have been using the DisplayLink for about six months with no problems until recently our cubicles got reconfigured. I was out of town so my PC and monitors got tore down without me being around.

I have three monitors. The two main monitors are plugged into the back of the docking station with the DisplayLink plugged into a USB port.

For awhile I was able to unplug the DisplayLink after shutting down for the evening. Then in the morning after booting up I could plug in the usb port and get things to work. It took from 10 to 20 minutes.

Today I request our Tech Support to assist and now it's really buggered up. After removing the DisplayLink software, taking the system down and back up, I plug in the DisplayLink usb port. All monitors go dark and stay that way. If I unplug the usb I get my original two monitors back.

I will attach the log files. Thanks for any help you can provide.

JamesH · 08-14-2013, 10:01 AM

Hi,

It looks like there was an issue with the uninstall - reinstall.

Please try these steps:
1. Disconnect the DisplayLink device
2. Uninstall the DisplayLink software
3. Download and run the cleaner tool from here:
http://www.displaylink.com/support/ticket.php?id=297
4. Install the DisplayLink software
5. Connect the DisplayLink device

Let me know how you get on.

Thanks,
James

rmoorman98 · 08-14-2013, 01:55 PM

James,

Thanks for the quick reply.

I followed your suggestion but still get the same results.

When do step 5 to connect the DisplayLink device all three monitors end up blacked out.

Monitor 1 - connected via the 16 pin connector on the back of my docking station has an orange light.

Monitor 2 - connected via the serial port on the back of my docking station has a blue light indicating that it is currently recognized.

Monitor 3 - connected via the DisplayLink has a blue light.

Any other suggestions?

BTW, I installed the lasted DisplayLink software from this website when I did step 4.

Thanks again for any and all help you can provide.

JamesH · 08-14-2013, 02:19 PM

Hi,

What make and model of dock are you using?

Thanks,
James

rmoorman98 · 08-14-2013, 02:47 PM

I have a Dell Lattitude E6410 laptop with an E-Port replicator.

I'm not finding a model number on the replicator.

The stand is model OPW395.

All this equipment is about 3-4 years old.

One item of note is that this configuration worked well until we tore it down for the cubicle move and then attempted to put it back together.

rmoorman98 · 08-14-2013, 08:23 PM

One additional item that I failed to mention is that I'm on my second "DisplayLink" component. Tech Support had the idea that perhaps the first component had gone bad and brought me a second.

In my mind this lends further proof that the problem is in the laptop in that a setup file or setting is not getting cleared or set properly.

08-14-2013, 10:01 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, It looks like there was an issue with the uninstall - reinstall. Please try these steps: 1. Disconnect the DisplayLink device 2. Uninstall the DisplayLink software 3. Download and run the cleaner tool from here: http://www.displaylink.com/support/ticket.php?id=297 4. Install the DisplayLink software 5. Connect the DisplayLink device Let me know how you get on. Thanks, James

08-14-2013, 01:55 PM	#3
rmoorman98 Junior Member Join Date: Aug 2013 Posts: 6	James, Thanks for the quick reply. I followed your suggestion but still get the same results. When do step 5 to connect the DisplayLink device all three monitors end up blacked out. Monitor 1 - connected via the 16 pin connector on the back of my docking station has an orange light. Monitor 2 - connected via the serial port on the back of my docking station has a blue light indicating that it is currently recognized. Monitor 3 - connected via the DisplayLink has a blue light. Any other suggestions? BTW, I installed the lasted DisplayLink software from this website when I did step 4. Thanks again for any and all help you can provide.

08-14-2013, 02:19 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, What make and model of dock are you using? Thanks, James

08-14-2013, 02:47 PM	#5
rmoorman98 Junior Member Join Date: Aug 2013 Posts: 6	I have a Dell Lattitude E6410 laptop with an E-Port replicator. I'm not finding a model number on the replicator. The stand is model OPW395. All this equipment is about 3-4 years old. One item of note is that this configuration worked well until we tore it down for the cubicle move and then attempted to put it back together.

08-14-2013, 08:23 PM	#6
rmoorman98 Junior Member Join Date: Aug 2013 Posts: 6	One additional item that I failed to mention is that I'm on my second "DisplayLink" component. Tech Support had the idea that perhaps the first component had gone bad and brought me a second. In my mind this lends further proof that the problem is in the laptop in that a setup file or setting is not getting cleared or set properly.