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03-22-2014, 06:21 PM | #1 |
Junior Member
Join Date: Mar 2014
Posts: 1
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Unable to install latest Windows driver ver 7.5 M1
Downloaded "DisplayLink USB Graphics Software for Windows" ver 7.5M1.During the installation, received an error message: "The feature you are trying to use is on a network resource that is unavailable (see attached)".
Before that I had ver 7.4.5. Now, the diplaylink is not working, and i am not even able to remove the previous version using the Control Panel. Oh, and btw, the link to the latest doc, at http://displaylinkmanuals.s3.amazona...rManual7.1.pdf, returns this: <Error><Code>NoSuchBucket</Code><Message>The specified bucket does not exist</Message><BucketName>displaylinkmanuals</BucketName><RequestId>088C9A9C51427E66</RequestId><HostId>CYZTQqDjhIEfWptZFvAjgYuP8FzWzkZw QXKyw0hs9Rxo+cdT+CIt/W5XfBGEvY0Z</HostId></Error> Do you guys do QA? Or test your links? Last edited by Fb43; 03-22-2014 at 06:24 PM. |
03-23-2014, 01:08 PM | #2 |
Member
Join Date: Feb 2012
Posts: 48
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Use the DisplayLink install cleaner here and see if that works: http://www.displaylink.com/support/ticket.php?id=297
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03-25-2014, 01:19 PM | #3 | |
Senior Member
Join Date: Jan 2012
Posts: 1,523
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Quote:
If you still have this issue can you attach the output from this tool? http://www.displaylink.com/support/ticket.php?id=269 Apologies about the broken links - this has now been fixed. Thanks, James |
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03-26-2014, 11:38 AM | #4 |
Junior Member
Join Date: Mar 2014
Posts: 4
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I'm having install troubles with 7.5 M1 as well
I had 7.4 installed fine but upon trying to upgrade the latest version, I am consistently told that "DisplayLink has detected USB graphics software installed from a different vendor. The software is not compatible...". I have tried to uninstall everything suggested and then some. I can't even revert back to the old version so my monitor is completely unavailable now. What is the installer seeing that I need to remove now? (especially since 7.4 was working fine). Attached is my Support output using the DisplayLink Support tool.
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03-26-2014, 02:20 PM | #5 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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If you run the stand alone compatibility check from here, you should find the same problem, but it will create a log file in the same folder as the executable. If you can share the log file, it will tell us exactly which check is failing:
http://www.displaylink.com/support/ticket.php?id=365 Wim |
03-26-2014, 02:32 PM | #6 |
Junior Member
Join Date: Mar 2014
Posts: 4
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Compatibility Check Log File
Attached is the compatibility check log file (Compressed in the zip). Thanks for your help.
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03-26-2014, 03:25 PM | #7 |
Senior Member
Join Date: Feb 2009
Posts: 1,561
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There is a service called mctkmd still installed that is causing the check to fail.
Follow the steps here to check MCT software is uninstalled: http://displaylink.com/support/ticket.php?id=359 If it is removed from the program files, you still have the mctkmd service hanging around. I think you can uninstall it with: And type: "sc delete mctkmd" Hopefully that should fix it. Wim |
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