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05-07-2014, 08:04 AM
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#1 |
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Junior Member
Join Date: May 2014
Posts: 4
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Cannot install displaylink software.
I have a computer running windows 8.1. I tried installing the dock with the software that came bundled, but it did not work. After uninstalling and trying with the latest version 7.6 from your site it gives me the following message: "DisplayLink has detected USB graphics software installed from a different vendor. This software is not compatible with DisplayLink graphics software and must be uninstalled before DisplayLink sfotware can be installed."
I have tried following your troubleshooting guide to no avail. The support tool reports no issues either. I am attaching the support files zip from the support tool. Hopefully you can help me figure out what's causing this. Thanks! |
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05-13-2014, 07:41 AM
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#2 |
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Junior Member
Join Date: May 2014
Posts: 4
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Anyone? I'm out of ideas here...
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05-14-2014, 03:59 PM
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#3 |
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Senior Member
Join Date: Feb 2009
Posts: 1,561
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Hi
The log files don't include the installer logs. Could you check you have followed the guide on this page to make sure installer logging is turned on: http://kb.displaylink.com/270 Wim |
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05-15-2014, 11:26 AM
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#4 |
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Junior Member
Join Date: May 2014
Posts: 4
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Hi!
I've done as you asked and ran the tool with installer logging turned on. Hope this helps! |
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05-15-2014, 04:06 PM
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#5 |
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Junior Member
Join Date: May 2014
Posts: 1
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I had a similar issue (Windows 7) and resolved it by downloading the correct Intel graphics driver from the Dell ftp site. ftp://ftp.dell.com
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05-21-2014, 07:27 AM
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#6 |
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Junior Member
Join Date: May 2014
Posts: 4
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Still no luck unfortunately, even after downloading a new graphics driver it still gives the same error message.
Does the support file give any indication as to what it might be? |
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