Application not Starting in Windows 8.1

sikcool · 06-14-2014, 05:37 PM

So I'm running x64bit of Windows 8.1 and trying to use Cable Matters' USB 3.0 to HDMI. I installed v7.6M1 and restarted but I don't see the application icon in the tray at all. I went to the

HTML Code:

C:\Program Files\DisplayLink Core Software

and tried running

HTML Code:

DisplayLinkUI.exe

but nothing happens.

I ran the support tool and this was the message:

Code:

Pass: Basic mode support
Pass: Device attached
Pass: Device started correctly
Pass: Graphics driver date
Pass: WEI is above recommended 3
Pass: No Other USB graphics software installed

So the device is all connected and everything but I am not able to get it to work. Any ideas what the problem is?

JamesH · 06-16-2014, 10:37 AM

Hi,

Please attach the logs from this tool:
http://www.displaylink.com/support/ticket.php?id=269

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool.

Thanks,
James

sikcool · 07-12-2014, 05:11 PM

Here are my log files.

JamesH · 07-15-2014, 02:58 PM

Hi,

Can you try the following:

1. Disconnect your adapter
2. Uninstall DisplayLink software
3. Download and run this tool http://www.displaylink.com/support/ticket.php?id=297
4. Install DisplayLink software
5. Reconnect your adapter

Thanks,
James

sikcool · 07-18-2014, 02:53 AM

So I got to 4. Install DisplayLink software and it doesn't really look like anything got installed but when I try to run it again it says:

Code:

DisplayLink Software for DisplayLink Graphics is already up to date

But I don't see any programs in the tray so I can't open any software up. But I went onto step 5 anyway and plugged in my adapter into the computer then plugged in a HDMI cord from the TV into the adapter but the TV doesn't detect anything and neither does the computer. So we're back to square 1.

The main problem is that nothing seems to get installed when I run the installer even though it shows up as installed in the control panel, it makes a folder in Program Files, and it gives the above error message if you try to run it again.

JamesH · 07-24-2014, 05:18 PM

Hi,

I've taken another look at this.

The logs tell me that a monitor / TV has not been detected.

This is why you're not seeing the taskbar based UI run.

Can you try a different video cable and other video ports on the monitor / TV?

Thanks,
James

06-14-2014, 05:37 PM	#1
sikcool Junior Member Join Date: May 2014 Posts: 6	Application not Starting in Windows 8.1 So I'm running x64bit of Windows 8.1 and trying to use Cable Matters' USB 3.0 to HDMI. I installed v7.6M1 and restarted but I don't see the application icon in the tray at all. I went to the HTML Code: C:\Program Files\DisplayLink Core Software and tried running HTML Code: DisplayLinkUI.exe but nothing happens. I ran the support tool and this was the message: Code: Pass: Basic mode support Pass: Device attached Pass: Device started correctly Pass: Graphics driver date Pass: WEI is above recommended 3 Pass: No Other USB graphics software installed So the device is all connected and everything but I am not able to get it to work. Any ideas what the problem is?

07-18-2014, 02:53 AM	#5
sikcool Junior Member Join Date: May 2014 Posts: 6	So I got to 4. Install DisplayLink software and it doesn't really look like anything got installed but when I try to run it again it says: Code: DisplayLink Software for DisplayLink Graphics is already up to date But I don't see any programs in the tray so I can't open any software up. But I went onto step 5 anyway and plugged in my adapter into the computer then plugged in a HDMI cord from the TV into the adapter but the TV doesn't detect anything and neither does the computer. So we're back to square 1. The main problem is that nothing seems to get installed when I run the installer even though it shows up as installed in the control panel, it makes a folder in Program Files, and it gives the above error message if you try to run it again. Last edited by sikcool; 07-18-2014 at 02:50 PM.

06-16-2014, 10:37 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Please attach the logs from this tool: http://www.displaylink.com/support/ticket.php?id=269 When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool. Thanks, James

07-15-2014, 02:58 PM	#4
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Can you try the following: 1. Disconnect your adapter 2. Uninstall DisplayLink software 3. Download and run this tool http://www.displaylink.com/support/ticket.php?id=297 4. Install DisplayLink software 5. Reconnect your adapter Thanks, James

07-24-2014, 05:18 PM	#6
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, I've taken another look at this. The logs tell me that a monitor / TV has not been detected. This is why you're not seeing the taskbar based UI run. Can you try a different video cable and other video ports on the monitor / TV? Thanks, James