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07-17-2014, 02:39 PM
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#1 |
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Junior Member
Join Date: Jul 2014
Posts: 2
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Requires two startups
I have two DisplayLink 3.0 DV Dock with Power products, one at my office and one at home. I am using them with a Samsung Series 7 Ultrabook.
Every time I shut down at home and start up at office (and vice versa) the dock is not detected the first time, and requires a second restart to detect. Log files attached. |
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07-17-2014, 02:45 PM
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#2 |
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Junior Member
Join Date: Jul 2014
Posts: 2
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Sorry - running Windows 8.0 on the Samsung
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07-22-2014, 01:42 PM
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#3 |
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Senior Member
Join Date: Jan 2012
Posts: 1,523
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Hi,
When this issue is seen please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Please do this for both laptops before you have to restart them. Thanks, James |
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