Microsoft Surface Pro 2 - Random Crashing

DEAD-BODY3 · 07-21-2014, 11:09 PM

With your previous and latest drivers (7.6M1) my machine (Surface Pro 2) continues to randomly reboot. I am using the Tekrepublic TUD-3000 Docking Station with two external monitors.

I updated to the latest Intel graphics drivers last week however no change... crashing and crashing with Docking Station.

My OS is Windows 8.1 Pro Update 1, with all of the latest updates (through Windows Update anyway).

Can you help resolves this stability/DisplayLink issue?

JamesH · 07-22-2014, 09:05 AM

Hi,

This sounds similar to a recent post.

Can you run Windows Update on your tablet and specifically check and download and install the Windows 8.1 "Update" (KB2919355)?

If that doesn't help, please attach the output of this tool:
http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

DEAD-BODY3 · 07-22-2014, 05:09 PM

Attached is the zip file. I tried to install KB2919355 earlier today and this intended update stated that it was already installed.

DEAD-BODY3 · 07-24-2014, 03:51 PM

Bump for reply.

JamesH · 07-25-2014, 12:08 PM

Hi,

It maybe that you need to install the latest graphics driver direct from Intel.

As a first step please download the latest update for the Surface tablet:
http://www.microsoft.com/en-gb/downl....aspx?id=38826

If that doesn't help then I'd recommend downloading the latest Intel graphics driver from here:

http://downloadcenter.intel.com/conf...&Dwnldid=23884

See this link for how to install the graphics driver on your system:

http://www.intel.com/support/graphics/sb/CS-033915.htm

Thanks,
James

DEAD-BODY3 · 07-25-2014, 04:29 PM

Thanks for the suggestions James however I was sure to update to the latest drivers last week, and re-confirmed today with the links you provided. My machine runs 100% stable until I plug into the hub mentioned above. It seems to me that there still compatibility issues with the combination of DisplayLink Drivers and other hardware/drivers...

When my combination is running (as in not crashing) it is great! Continual stability issues however are becoming a deal breaker...

07-21-2014, 11:09 PM	#1
DEAD-BODY3 Junior Member Join Date: Jul 2014 Posts: 5	Microsoft Surface Pro 2 - Random Crashing With your previous and latest drivers (7.6M1) my machine (Surface Pro 2) continues to randomly reboot. I am using the Tekrepublic TUD-3000 Docking Station with two external monitors. I updated to the latest Intel graphics drivers last week however no change... crashing and crashing with Docking Station. My OS is Windows 8.1 Pro Update 1, with all of the latest updates (through Windows Update anyway). Can you help resolves this stability/DisplayLink issue?

07-24-2014, 03:51 PM	#4
DEAD-BODY3 Junior Member Join Date: Jul 2014 Posts: 5	Bump - For Reply Bump for reply.

07-22-2014, 09:05 AM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, This sounds similar to a recent post. Can you run Windows Update on your tablet and specifically check and download and install the Windows 8.1 "Update" (KB2919355)? If that doesn't help, please attach the output of this tool: http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James

07-25-2014, 12:08 PM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, It maybe that you need to install the latest graphics driver direct from Intel. As a first step please download the latest update for the Surface tablet: http://www.microsoft.com/en-gb/downl....aspx?id=38826 If that doesn't help then I'd recommend downloading the latest Intel graphics driver from here: http://downloadcenter.intel.com/conf...&Dwnldid=23884 See this link for how to install the graphics driver on your system: http://www.intel.com/support/graphics/sb/CS-033915.htm Thanks, James

07-25-2014, 04:29 PM	#6
DEAD-BODY3 Junior Member Join Date: Jul 2014 Posts: 5	Thanks for the suggestions James however I was sure to update to the latest drivers last week, and re-confirmed today with the links you provided. My machine runs 100% stable until I plug into the hub mentioned above. It seems to me that there still compatibility issues with the combination of DisplayLink Drivers and other hardware/drivers... When my combination is running (as in not crashing) it is great! Continual stability issues however are becoming a deal breaker...