HZ-1 docking station USB3 Intel chipset series 6

richards · 09-01-2014, 07:38 PM

I have a HZ-1 docking station working with my Asus laptop which suddenly stopped showing the external display, although the USB connections worked fine. After reinstalling the software I got the display back. However I now get the message that the USB3 drivers are not compatible with the DisplayLink.
I see this is a known issue, but your support only references for Intel series 7 & 8 chipset. When I run Intel chipset identification tool it tell me I have series 6.
Any thoughts would be appreciated to avoid future issues, though I do now seem to be up and running again.
Attached is the log.

richards · 09-21-2014, 04:48 PM

The adaptor has stopped working again (no second screen and no ethernet, USB connections OK).

Error is 'USB device not recognised'. Remove from device manager, reinstall the display adaptor software - but no improvement.

Please can somebody help me!

JamesH · 09-22-2014, 10:19 AM

Hi,

Apologies for the delay in replying.

There doesn't appear to be any files in the attachment; can you try the following:

Download http://www.displaylink.com/support/ticket.php?id=269
Once downloaded, please run it and select "Gather Support Information"

When you reply please select "Manage Attachments" from the "Additional Options" section below.

From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop.

Thanks,
James

richards · 09-24-2014, 04:36 PM

James

There is an attachment on my first post. Anyway I have rerun the software so please find attached the support file requested., and the one from my first post.

The software says that the adaptor is not plugged in and if a unplug the laptop clicks and when I reconnect the USB lead the error message 'USB device not recognised'.

I hope that you can help.

Richard

richards · 09-24-2014, 04:50 PM

James

Just noticed the older zip file has no content so rezipped it

Hope this helps

Richard

richards · 10-07-2014, 11:02 AM

Am I doing something wrong in this forum as responses seem not to be happening?

I am wondering if the internal power supply could have failed in the adaptor and that is why the device is not being recognised. I can measure voltage going in but surprisingly there is no LED on the adaptor to indicate power on.

Begining to think I will return the whole thing as a waste of money.

Richard

09-21-2014, 04:48 PM	#2
richards Junior Member Join Date: Aug 2014 Posts: 11	Still struggling The adaptor has stopped working again (no second screen and no ethernet, USB connections OK). Error is 'USB device not recognised'. Remove from device manager, reinstall the display adaptor software - but no improvement. Please can somebody help me!

09-22-2014, 10:19 AM	#3
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Apologies for the delay in replying. There doesn't appear to be any files in the attachment; can you try the following: Download http://www.displaylink.com/support/ticket.php?id=269 Once downloaded, please run it and select "Gather Support Information" When you reply please select "Manage Attachments" from the "Additional Options" section below. From there select Upload and navigate to the output of the tool which will be in a folder called "DisplayLink Support Files" on your desktop. Thanks, James

10-07-2014, 11:02 AM	#6
richards Junior Member Join Date: Aug 2014 Posts: 11	Am I doing something wrong in this forum as responses seem not to be happening? I am wondering if the internal power supply could have failed in the adaptor and that is why the device is not being recognised. I can measure voltage going in but surprisingly there is no LED on the adaptor to indicate power on. Begining to think I will return the whole thing as a waste of money. Richard