screen Freeze

[adelos]

Hello, Using 7.9 M2 with windows 10 clean install.
after login all is working for 3 to 10 minuets the screen stop working and image is frozen, and after another minute or so the device would be rejected as if it was unplugged and windows that was open on the usb device would be moved to another screen while the image on usb screen still frozen.
the only way i can fix that is by unplugging the device manually and re plugging in same USB outlet.
for rest of the day all works great. however every day after boot same thing must happen only once a day.

i wonder if others see the same.
thanks

[JamesH]

Hi,

Could you attach the output of this tool so I can take a look?
http://support.displaylink.com/knowl...to-displaylink

Thanks,
James

[adelos]

Hi, i ran the tool after the freeze happened and i unpluged the usb adaptor and reattached it as i do ever day.
let me know if you need more info
thanks

[adelos]

here is a second sample with advanced logging enabled and the ran the tool after the problem happened but before i unplug and re-plug the USB

[JamesH]

Hi,

Thanks, can you confirm if you have a Kensington dock or adapter?

Thanks,
James

[adelos]

USB 3.0 Display Adapter running on USB 2.0 port