Startup Issues

CABeson · 01-28-2016, 02:08 PM

We are experiencing issues when starting up with the docking station on two workstations that have the same configuration and docking station models at my company. 95% of the time when we plug our laptops in and startup, no ethernet and no display monitors register that the docking station is connected. the peripheral devices directly plugged into the docking station work though. Everyday the laptops are shut down, unplugged and taken home for the night.

What finally (sometimes) works to get everything running as normal is unplugging the power to the docking station and waiting a few minutes then plugging it back in. Not always does this work and it is basically just sit and wait for it to gather its motivation for the day and wa-la...

System Info:
HP Envy 17t-n100 with Windows 10 Pro (64 bit)
Targus ACP70USZ

I've checked to make sure all system drivers are up to date per the manufacturer and also downloaded the latest system software from DisplayLink.

I ran the DisplayLink Support Tool once the docking station finally worked. Which files am I supposed to attach for further diagnostics?

AlbanRampon · 01-29-2016, 10:14 AM

Hello,

Would you please be able to look under the docking station and tell me the ITEM# ?

Kind regards,
Alban

CABeson · 01-29-2016, 01:01 PM

It is Item # 51

faeterov · 02-25-2016, 04:23 PM

Also having this isue, with ACP71 docking station, item# 63.

Greetings

AlbanRampon · 02-26-2016, 12:11 PM

Hello CABeson,
It looks like you might be affected by a product issue Targus had.
I'd recommend contacting them for support on their hardware.
Kind regards,
Alban

CABeson · 02-29-2016, 01:15 PM

Thank you for taking a month to basically say it is another vendor's issue. Great support...................

01-28-2016, 02:08 PM	#1
CABeson Junior Member Join Date: Jan 2016 Posts: 5	Startup Issues We are experiencing issues when starting up with the docking station on two workstations that have the same configuration and docking station models at my company. 95% of the time when we plug our laptops in and startup, no ethernet and no display monitors register that the docking station is connected. the peripheral devices directly plugged into the docking station work though. Everyday the laptops are shut down, unplugged and taken home for the night. What finally (sometimes) works to get everything running as normal is unplugging the power to the docking station and waiting a few minutes then plugging it back in. Not always does this work and it is basically just sit and wait for it to gather its motivation for the day and wa-la... System Info: HP Envy 17t-n100 with Windows 10 Pro (64 bit) Targus ACP70USZ I've checked to make sure all system drivers are up to date per the manufacturer and also downloaded the latest system software from DisplayLink. I ran the DisplayLink Support Tool once the docking station finally worked. Which files am I supposed to attach for further diagnostics?

01-29-2016, 10:14 AM	#2
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, Would you please be able to look under the docking station and tell me the ITEM# ? Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

02-26-2016, 12:11 PM	#5
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello CABeson, It looks like you might be affected by a product issue Targus had. I'd recommend contacting them for support on their hardware. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution

01-29-2016, 01:01 PM	#3
CABeson Junior Member Join Date: Jan 2016 Posts: 5	It is Item # 51

02-25-2016, 04:23 PM	#4
faeterov Junior Member Join Date: Sep 2014 Posts: 17	Also having this isue, with ACP71 docking station, item# 63. Greetings

02-29-2016, 01:15 PM	#6
CABeson Junior Member Join Date: Jan 2016 Posts: 5	Thank you for taking a month to basically say it is another vendor's issue. Great support...................