Asus zenbook 3 - ux390uak

sagi11 · 09-18-2017, 09:47 PM

Hello,
i have the next laptop:
ASUS ZENBOOK 3 - UX390UAK

and a Docking Station of Toshiba dyndock - DisplayLink.

now,
its always getting connected and disconnected' like every 2 monuets maximum. impossible to work like thta.
also the sound that goes out from the device(audio jack in the docking station) with gaps and in a very bad quality.
attaching the log vfrom the support tool.

please advice i really dont know what to do anymore ....

thank you

sagi11 · 09-18-2017, 09:52 PM

forgot to say, Windows 10.
i have need restored the laptop like 5 times but it still goes on this problemas ....

AlbanRampon · 09-20-2017, 11:09 AM

Hello,

Thank you for the logs, it is helpful.
I see USB errors all over. Connection is lost, and some USB interfaces get ignored by Windows as in persistent errors. Up/down is the driver trying to reset to recover.

I suggest you try with another cable in another USB port.
Also, try with a USB2 cable or in a USB2-only port, to see if the issue persists there too.

Kind regards,
Alban

09-18-2017, 09:52 PM	#2
sagi11 Junior Member Join Date: Sep 2017 Posts: 2	win 10 forgot to say, Windows 10. i have need restored the laptop like 5 times but it still goes on this problemas ....

09-20-2017, 11:09 AM	#3
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, Thank you for the logs, it is helpful. I see USB errors all over. Connection is lost, and some USB interfaces get ignored by Windows as in persistent errors. Up/down is the driver trying to reset to recover. I suggest you try with another cable in another USB port. Also, try with a USB2 cable or in a USB2-only port, to see if the issue persists there too. Kind regards, Alban __________________ Alban Rampon Senior product manager, universal docking stations and accessories Where to download the latest DisplayLink drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution