Dock Station Diamond Multimedia Ultra Dock DS3900V2 Does not Work with Win10

[AlvaroIzaguirre]

I have installed the software DisplayLink USB Graphics Software for Windows 9.3 M2, the software is installed without issues, even the compatibility is executed previously en no issues found, nevertheless when I try to use the dock this does not do anything, it does not even appear on the Display Adapter section of the Device Manager, in here I can see only the Intel and Nvidia adapters.

The Windows 10 is:

Edition: Windows 10 Enterprise
Version: 1809
OS Build: 17763.1217

Also on the Icon tray I can see the DisplayLink icon but if I press it I cannot see any monitor or dock connected.

Is there any other required configuration?

[JakubDabrowski]

Hello,

Thank you for reaching out to us here on the forum.

May you please follow the 3rd link in my signature and gather log files for me? I would like to verify them.

In the meantime, you may continue with the following testing as to verify a potential hardware issues:

• Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port
• Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues
• Replace the USB cable connected to the dock and computer - This will confirm that there isn't an issue with the cable
• Plug the dock into a USB 2.0 port or a USB 2.0 extension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path
• Does the device behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.

Thank you for your feedback.

Best regards,
Jakub

[AlvaroIzaguirre]

Regarding your points:

Plug the dock into a different USB port - This will confirm that there is not an issue with the original USB port
Already done, there is no changes on the status

Inspect the USB Up-Link port on the dock for damage - This could cause connectivity issues
There is no issues on the cable

Replace the USB cable connected to the dock and computer - This will confirm that there isn't an issue with the cable
There are no issues with the cable, the dock works in another laptop

Plug the dock into a USB 2.0 port or a USB 2.0 extension cable to force the dock to enumerate down to USB 2.0 mode - This will confirm if there is an issue on the USB 3.0 path
The laptop in which does not work only has USB 3.0 ports, also I connect the dock with a USB-C adapter and with a multi port, still the laptop does not recognizes the dock

Does the device behave the same when plugged into another computer? - This will confirm if the issue lays with the original computer or dock.
The dock works OK with the another laptop

I will load the logs later today

[AlvaroIzaguirre]

Actually on the other laptop the dock only works when I connect it to a USB2.0 port, it does no t work on the USB 3.0 ports, and the laptop with the issue only have USB3.0 ports, how can I make the dock work with a USB 3.0 or USB C port?, with USB C port I try to connect with an adapter and it didn't work.

[JakubDabrowski]

Hello,

Thank you for your feedback.

May you please gather log files? I would like to verify them before moving further with the analysis.

Thank you for your time.

Kind regards,
Jakub

[AlvaroIzaguirre]

I already sent the log files following the instructions on the link tat you sent. Here are the same files.