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08-26-2020, 06:13 PM | #1 |
Junior Member
Join Date: Aug 2020
Posts: 5
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closing the lid causes issues with external monitors
I have a Dell D6000 Universal Docking station and I connected it to my MacBook Pro 13’ 2020 (Four Thunderbolt 3 ports). I connected a monitor on the:
HDMI port: 1920x1080 DisplayPort: 1280x1024 I downloaded the latest Catalina DisplayLink drivers, the desktop is extended and everything is working just fine. The problem starts when I close the lid of the laptop. I prefer using only the external monitors, so I need it closed. As soon as I close the lid, the 2 external monitors star behaving very strange. Every couple of minutes they lose their signal, and it takes them a couple of minutes to get it back. Also, I can see that the laptop monitor is still shown in the display’s arrangement, even though the lid is closed. Of course, this is a problem because I can’t work when my monitors lose their signal every 2 minutes. I know this is not an issue with the Dell D6000, or the external monitors, or their signal cables, or a DisplayLink driver, because when the lid is open, everything is working just fine. This has to be a Catalina setting somewhere affecting the way the laptop behaves with its lid closed. Any idea what could the issue be? Thanks |
08-27-2020, 04:18 PM | #2 |
Junior Member
Join Date: Aug 2020
Posts: 1
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Totu Docking Station & Catalina 10.15.6
I can confirm similar issues on my Totu docking station. My issue is when I close my lid, all monitors shut off. Not just the laptop monitor.
Prior to installing DL Manager, I was using Release: 5.2.4 of the USB Graphics Driver. It had other issues and I had hoped that moving to DL Manager would resolve this. Currently, I have to keep my laptop monitor cracked open in order to use the external displays. |
08-28-2020, 08:38 AM | #3 |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Hello,
Thank you for contacting our support. If you are using a DisplayLink Manager v1.0 or v1.1 then its current limitation is lack of Clamshell mode support. This functionality is available in classic drivers only. Please check the following article for more information: https://support.displaylink.com/know...ntroduction-in If you wish to revert to classic driver you need to uninstall DisplayLink Manager and install driver 5.2.5 available under the following link: https://www.displaylink.com/downloads/file?id=1636 Instructions how to revert to classic driver are included in the first article that I linked. Best regards, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
09-03-2020, 12:43 PM | #4 | |
Junior Member
Join Date: Sep 2020
Posts: 1
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Quote:
Do you plan on ever adding clamshell support? The latest MacOS update is no longer compatible with the "classic" drivers. Thanks |
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09-03-2020, 03:52 PM | #5 |
Junior Member
Join Date: Sep 2020
Posts: 2
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Clam shell support
I am also interested if this will be a feature.
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09-04-2020, 02:37 PM | #6 | |
DisplayLink Tech Support
Join Date: Apr 2020
Posts: 461
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Quote:
Clamshell is planned however we do not have any time frame for its release set. This alo requires cooperation with the OS vendor. Classic driver 5.2.1 is incompatible with Catalina 10.15.6 however 5.2.4 and 5.2.5 is fully compatible with that version of the OS. Best regards, Katarzyna
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Katarzyna Czaja DisplayLink Check DisplayLink powered products here. Basic troubleshooting FAQs: |
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09-04-2020, 07:55 PM | #7 | |
Junior Member
Join Date: Aug 2020
Posts: 5
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Quote:
I followed those instructions. Uninstalled everything and installed the 5.2.5 driver and nothing happens. The monitors are not detected and I can't do anything. I have gone through the uninstall and install process several times now, rebooted my machine each time, still nothing happens. What am I missing here? When you say "Instructions how to revert to classic driver are included in the first article that I linked", that's not true. It just says to uninstall and delete the manager app. What is supposed to happen after I install 5.2.5? |
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09-09-2020, 03:55 PM | #8 | |
Junior Member
Join Date: Aug 2020
Posts: 5
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Quote:
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06-19-2021, 02:55 PM | #9 |
Junior Member
Join Date: Jun 2021
Posts: 1
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Found a solution!
I was having the same problem ... I connected my Macbook to two external monitors via my Dell docking station using the Display Link Manager. I had no issues, both external monitors were working along with the Macbook, effectively giving me three screens. The issue I had is that as soon as I closed the Macbook lid both external monitors would go blank.
My work around this is as follows ... (1) Close (quit) the Display Link Manager and disconnect Macbook from the Dell docking station. This means only the Macbook screen is on. (2) Re-connect the Macbook to the Dell docking station which turns on one of the monitors. At this stage the Macbook screen and one external monitor are on. (3) Close Macbook lid. At this stage only the one external monitor is on. (4) Open the Display Link Manager which automatically turns the second external monitor on. Now both external monitors are working with the Macbook lid closed! I hope I've explained this well enough, enjoy and good luck! |
06-26-2021, 08:40 PM | #10 |
Junior Member
Join Date: Jun 2021
Posts: 1
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I have just purchased a Targus Targus Universal USB-C DV4K Docking Station with 65W Power Delivery (DOCK310) and connected it to my MacBook Pro (15-inch, 2018) with Intel chip on Big Sur 11.4 OS.
Downloaded DisplayLink Manager v1.4.0 (build 57.120). So far so good having both of external monitors working with my laptop giving me three monitors to use. However when I just want to use the external monitors and I close my laptop, the external monitors starts to flicker. I’ve come across a workaround but I don’t want to compromise the quality of the battery life for my MacBook Pro. Though I can continue working with leaving my laptop open, I prefer it to be close and just use the external monitors given my limited desk space while working from home. A fix for this would be appreciated. |
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