No-DisplayLink enabled device detected by MacBook via DELL D6000 dock

BenjaminSPTo · 02-03-2023, 01:16 PM

Hi DisplayLink Support Team,
I am a IT support and recently reinstalled MacOS for company laptop , while we cannot not longer connect external monitor via DELL D6000 dock, checked D6000 is detected at system information .

We can connect the external monitors with DELL WD19s dock , just plug-and play, without any setting.

Could you please advise how we could solve it ? Thanks !

Benjamin

rboerner · 02-06-2023, 12:15 PM

Quote:

Originally Posted by BenjaminSPTo

Hi DisplayLink Support Team,
I am a IT support and recently reinstalled MacOS for company laptop , while we cannot not longer connect external monitor via DELL D6000 dock, checked D6000 is detected at system information .

We can connect the external monitors with DELL WD19s dock , just plug-and play, without any setting.

Could you please advise how we could solve it ? Thanks !

Benjamin

If you have not done so already, the first step would be to install the required DisplayLink Manager Application on the Mac --> https://www.synaptics.com/products/d...ownloads/macos

BenjaminSPTo · 02-07-2023, 04:19 PM

I have installed Displaylink Manager , This work when removing the legacy driver and enable the screen recording at Mac privacy setting.

02-07-2023, 04:19 PM	#3
BenjaminSPTo Junior Member Join Date: Feb 2023 Posts: 2	Displaylink driver work now, thanks ! I have installed Displaylink Manager , This work when removing the legacy driver and enable the screen recording at Mac privacy setting.