Unable to open ANY pdfs after installing DL 7.4M2 on 8.1

drewg181 · 10-30-2013, 07:44 PM

I have a Surface Pro running 8.1. Recently purchased a Targus 3.0 ACP70US dock.
As soon as I install DisplayLink 7.4 M2, I lose all ability to open PDF files. The METRO READER app fails with a Remote Procedure Call failure, and Adobe Reader Touch Fails with an App failed to open error.
If I uninstall the DL 7.4M2, these apps both start working again. I have a clear cause and effect here.
Anyone else seen this behavior or similar and know were to turn? It happens regardless of the user account in use, joined or unjoined to a domain.

Scratching my head!

Wim · 10-31-2013, 09:33 AM

I've just tried this on a Lenovo Helix and didn't find any problem. Does it only happen with certain PDFs?

Wim

drewg181 · 10-31-2013, 01:49 PM

The problem is not with any specific PDF, it's with the apps themselves. READER will just minimize with no "browse for a file" dialog, and Adobe Acrobat Touch just craters.
I have even taken this PC back to factory, which I am going to do again.
I have to solve this as I need to move my boss from 8.0 to 8.1 and she is dependent on PDFs..... and she has identical Surface Pro Targus 3.0 dock set up.

ocwl · 02-19-2014, 04:01 AM

I had the problem with Adobe Reader Touch when I installed DisplayLink 7.4. Other Metro apps would also crash. Problem was resolved when I updated to DisplayLink 7.5.

10-30-2013, 07:44 PM	#1
drewg181 Junior Member Join Date: Oct 2013 Posts: 2	Unable to open ANY pdfs after installing DL 7.4M2 on 8.1 I have a Surface Pro running 8.1. Recently purchased a Targus 3.0 ACP70US dock. As soon as I install DisplayLink 7.4 M2, I lose all ability to open PDF files. The METRO READER app fails with a Remote Procedure Call failure, and Adobe Reader Touch Fails with an App failed to open error. If I uninstall the DL 7.4M2, these apps both start working again. I have a clear cause and effect here. Anyone else seen this behavior or similar and know were to turn? It happens regardless of the user account in use, joined or unjoined to a domain. Scratching my head!

10-31-2013, 01:49 PM	#3
drewg181 Junior Member Join Date: Oct 2013 Posts: 2	Not pdf specific The problem is not with any specific PDF, it's with the apps themselves. READER will just minimize with no "browse for a file" dialog, and Adobe Acrobat Touch just craters. I have even taken this PC back to factory, which I am going to do again. I have to solve this as I need to move my boss from 8.0 to 8.1 and she is dependent on PDFs..... and she has identical Surface Pro Targus 3.0 dock set up.

10-31-2013, 09:33 AM	#2
Wim Senior Member Join Date: Feb 2009 Posts: 1,561	I've just tried this on a Lenovo Helix and didn't find any problem. Does it only happen with certain PDFs? Wim

02-19-2014, 04:01 AM	#4
ocwl Junior Member Join Date: Feb 2014 Location: Vancouver, BC, Canada Posts: 1	I had the problem with Adobe Reader Touch when I installed DisplayLink 7.4. Other Metro apps would also crash. Problem was resolved when I updated to DisplayLink 7.5.