ASUS USB3.0 HZ1 Docking Station Monitor Problem

tashman92 · 11-28-2013, 04:20 AM

So I just bought this ASUS Docking station and everything is working great (mouse, keyboard, headphones, speakers, ethernet) except for my Samsung monitor that is a DVI-D hookup. There is nothing I can figure out through all of the troubleshooting and forums here. The only thing I should mention is that when I switch between dual screen options on my laptop (an ASUS running Windows 8.1) the mouse arrow flashes on the 2nd screen and then disappears a couple of seconds later.

Is there anything else I should check? Yes I have all of the up to date drivers and have followed all of the DL help tips along with ASUS help tips.

JamesH · 11-28-2013, 01:19 PM

Hi,

Do you have any other DVI cables you can try?

Please attach the output from this tool:
http://www.displaylink.com/support/ticket.php?id=269

Thanks,
James

tashman92 · 11-28-2013, 04:20 PM

No other DVI cables unfortunately, here is the zip file.

tashman92 · 11-28-2013, 04:53 PM

Actually found a DVI-I to VGA cord, same outcomes with the cursor flash and then disappearing on a black screen.

JamesH · 11-29-2013, 11:57 AM

Hi,

To clarify, when you switch between dual screen options does the whole screen flicker and blank or just the mouse cursor?

Thanks,
James

tashman92 · 11-29-2013, 02:35 PM

The screen turns on like it's getting a signal to a dull gray color, then the cursor flashes on for a few seconds then goes away.

11-28-2013, 04:20 AM	#1
tashman92 Junior Member Join Date: Nov 2013 Posts: 4	ASUS USB3.0 HZ1 Docking Station Monitor Problem So I just bought this ASUS Docking station and everything is working great (mouse, keyboard, headphones, speakers, ethernet) except for my Samsung monitor that is a DVI-D hookup. There is nothing I can figure out through all of the troubleshooting and forums here. The only thing I should mention is that when I switch between dual screen options on my laptop (an ASUS running Windows 8.1) the mouse arrow flashes on the 2nd screen and then disappears a couple of seconds later. Is there anything else I should check? Yes I have all of the up to date drivers and have followed all of the DL help tips along with ASUS help tips.

11-28-2013, 01:19 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Do you have any other DVI cables you can try? Please attach the output from this tool: http://www.displaylink.com/support/ticket.php?id=269 Thanks, James

11-28-2013, 04:53 PM	#4
tashman92 Junior Member Join Date: Nov 2013 Posts: 4	Actually found a DVI-I to VGA cord, same outcomes with the cursor flash and then disappearing on a black screen.

11-29-2013, 11:57 AM	#5
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, To clarify, when you switch between dual screen options does the whole screen flicker and blank or just the mouse cursor? Thanks, James

11-29-2013, 02:35 PM	#6
tashman92 Junior Member Join Date: Nov 2013 Posts: 4	The screen turns on like it's getting a signal to a dull gray color, then the cursor flashes on for a few seconds then goes away.