No video after sleep mode.

oliphanj · 04-06-2015, 09:04 PM

We are having similar problems to others on this forum. After coming out of sleep mode we have no video. It does recognize the USB port because the keyboard and mouse are working. All of the other drivers are not loaded.

We have the Toshiba DYNADOCK PA3927U-1PRP. We have updated the Video drivers and Displaylink drivers to the latest that are available.

I have attached our log file.

We have about 800 of these docks that are causing us lots of trouble.

Power cycling the docking station is the fast way to fix the problem. But any help would be great.

Thanks,
Jason

JamesH · 05-03-2015, 03:01 PM

Hi,

Sorry for the delay in replying.

The logs are showing USB connection errors.

This could be at the PC end / cable / dock end.

As a first port of call can you try (on a failing setup):
1. Installing the latest firmware for your dock?
2. Connecting to a USB port on the other side of the Yoga S1?
3. Connecting with a USB 2.0 cable to the Dynadock?

Thanks,
James

05-03-2015, 03:01 PM	#2
JamesH Senior Member Join Date: Jan 2012 Posts: 1,523	Hi, Sorry for the delay in replying. The logs are showing USB connection errors. This could be at the PC end / cable / dock end. As a first port of call can you try (on a failing setup): 1. Installing the latest firmware for your dock? 2. Connecting to a USB port on the other side of the Yoga S1? 3. Connecting with a USB 2.0 cable to the Dynadock? Thanks, James