Targus displaylink docking station stopped working

[debgary11]

My problem has been occurring for a couple of weeks and any help would be appreciated.

• The issue recently started for no apparent reason.
• I am now unable to use my Targus branded displaylink docking station at all. None of the attached devices function.
• It's impossible to recover from the issue. I've even reformatted the laptop, reinstalled the OS and updates, and only one other piece of software.
• I had not changed/updated my display link software prior to the issue occuring.
• I'm using a USB 3.0 connection cable supplied with the displaylink device.

• The DisplayLink software ver: 7.7 is installed correctly, and I have also uninstalled using the add remove programs, then used the displaylink cleaner to make sure, cold booted and reinstalled, but still having the same error.
• The DisplayLink Service is confirmed as running, and both the manager and agent Processes for Displaylink are functioning.
• The USB 3.0 device appears in 'device manager' as not functioning. The error is: (Set Address Failed)
• The USB device doesn't appear to have booted correctly and has a kernel issue.
• The latest graphics driver is installed, along with a bare bones Windows 8.1 Pro x64 fresh OS install & recent updates. This was to elimiate any other possible software related issues that might have been causing the problem.
• I believe I have the latest USB 3.0 host controller driver installed, however when attempting to install either of the drivers offered at Intel, neither one will install for my 8 series motherboard. Dell XPS 12 9Q33

Log file attached FYI.

The above level of detail is supplied as per instructions from the forum, and I hope this will be adequate for a kind sole to assist me if possible? Much appreciated.


Deb

[debgary11]

remove the power source from the docking station
remove the USB cable from your laptop
wait a few minutes......... no other action is required, just patience and a little waiting :-)
plug power back into the dock
plug docking unit into your laptop
it should detect within about 10-20 seconds

[Wim]

Please also check the item number of your dock as described here:

http://targusblog.com/2015/01/16/tar...em-51-defects/

Wim