Since the update to displaylink manager 1.9 my external screen is no longer recognize

Fabien · 09-17-2024, 09:44 AM

Hello everyone,

Here is my configuration.
. Macbook pro mid 2012
. mac sequoia 15.0 installed with OpenCore Legacy Patcher 2.0.1 (https://dortania.github.io/OpenCore-Legacy-Patcher/)
. Belkin B2B044EAC00 docking station

Since the update to displaylink manager 1.9 my external screen is no longer recognized. Same with displaylink manager 1.10.3 my external screen is no longer recognized. I must stay with displaylink manager 1.8.1 which works very well with my 2nd screen, all higher versions no longer recognize my 2nd screen.

Can you help me to fix this problem? Is it because my Belkin station is too old?

Thanks for your help.

DanielSznicer · 10-31-2024, 02:19 PM

Quote:

Originally Posted by Fabien

Hello everyone,

Here is my configuration.
. Macbook pro mid 2012
. mac sequoia 15.0 installed with OpenCore Legacy Patcher 2.0.1 (https://dortania.github.io/OpenCore-Legacy-Patcher/)
. Belkin B2B044EAC00 docking station

Since the update to displaylink manager 1.9 my external screen is no longer recognized. Same with displaylink manager 1.10.3 my external screen is no longer recognized. I must stay with displaylink manager 1.8.1 which works very well with my 2nd screen, all higher versions no longer recognize my 2nd screen.

Can you help me to fix this problem? Is it because my Belkin station is too old?

Thanks for your help.

Hello,

Can you please share more details I will need logfiles to check the feedback from the driver. For instructions on how to gather the logfiles please navigate to the following article How to report macOS issues to DisplayLink

And aslo for speedy support please send an email with the logfiles and detailed problem description to: technical-enquiries@synaptics.com

Fabien · 11-04-2024, 05:24 PM

Hello and thanks you for your answer.

Please find attached 2 zip files containing logfiles.

logfiles with 1.11 installed and display problem described in my initial post
DisplayLinkSupportTool_Output_20241104_113032-1.11-version (display problem with this version).zip

logfiles with 1.8.1 installed with which everything works well
DisplayLinkSupportTool_Output_20241104_113646-1.8.1-version (works-well).zip

Many thanks for your help.

DisplayLinkSupportTool_Output_20241104_113032-1.11-version (display problem with this version).zip

DisplayLinkSupportTool_Output_20241104_113646-1.8.1-version (works-well).zip

lakeside · 11-04-2024, 07:03 PM

MB PRO, DL 1.11, Sequoia 15.1. Out of nowhere, system looses third monitor.

Reboots on DL and MB, nothing working.

Just sent the Support tool file to support. Hope we can get this resolved quick...

Must be some boundary condition bug introduced by Sequoia. DL has been rock solid for 2-3 years now....with my three Dell HDMI monitors. MB is in clamshell mode if that matters...does not work open either.

Thanks

lakeside · 11-05-2024, 01:06 PM

New day, no problem.

Rebooted the MBP this morning, opened up Display Link Manager, and there she was, Monitor #3. Hmm, no updates, just a good nights rest. There must be something unique to Sequoia that corrupts with usage during the day, but when you flush everything with a hard shutdown, clears out? Engineering...you must be getting close to the fix....anxious for 1.11.1 to nail it. Thks

11-04-2024, 07:03 PM	#4
lakeside Junior Member Join Date: Nov 2024 Posts: 2	Same issues - Displaylink no recognizing 3rd monito MB PRO, DL 1.11, Sequoia 15.1. Out of nowhere, system looses third monitor. Reboots on DL and MB, nothing working. Just sent the Support tool file to support. Hope we can get this resolved quick... Must be some boundary condition bug introduced by Sequoia. DL has been rock solid for 2-3 years now....with my three Dell HDMI monitors. MB is in clamshell mode if that matters...does not work open either. Thanks

11-05-2024, 01:06 PM	#5
lakeside Junior Member Join Date: Nov 2024 Posts: 2	Now it detects the third monitor New day, no problem. Rebooted the MBP this morning, opened up Display Link Manager, and there she was, Monitor #3. Hmm, no updates, just a good nights rest. There must be something unique to Sequoia that corrupts with usage during the day, but when you flush everything with a hard shutdown, clears out? Engineering...you must be getting close to the fix....anxious for 1.11.1 to nail it. Thks

11-04-2024, 05:24 PM	#3
Fabien Junior Member Join Date: Sep 2024 Posts: 2	Hello and thanks you for your answer. Please find attached 2 zip files containing logfiles. logfiles with 1.11 installed and display problem described in my initial post DisplayLinkSupportTool_Output_20241104_113032-1.11-version (display problem with this version).zip logfiles with 1.8.1 installed with which everything works well DisplayLinkSupportTool_Output_20241104_113646-1.8.1-version (works-well).zip Many thanks for your help. DisplayLinkSupportTool_Output_20241104_113032-1.11-version (display problem with this version).zip DisplayLinkSupportTool_Output_20241104_113646-1.8.1-version (works-well).zip