Issue with Installation

[tsmithmtb]

I am trying to get this HIS HMVS-MAC-PC USB to HDMI adapter to work, and nothing I do will get it to. I install the latest software from this site, the services are running, and when I plug in the device, all it says in the device manager is "USB3 HDMI Adapter" with a yellow flag in it. It does not install the drivers for it. Is this an issue with my system, or should I send the card back? Attached is the log bundle for my system.