Display Link not waking up LCD display

guruuno · 07-05-2012, 08:28 PM

Have multiple installs. Customer has 2 27" Asus VE276Q monitors.
Dell XPS 8300 w/Nvidia, using Digital outputs.
Primary LCD "wakes up" from monitor sleep (set in Windows 7), 2nd LCD does not come back to life, button cannot turn on or off, have to pull plug to get LCD to work (2nd LCD to the right of Primary LCD (main)).
Asus sent 2nd LCD, same issue, so it's not the monitor.
OWC sent new DisplayLink adapter, same issue, no fix.

Customer upset, who to call, what to do, why is this happening, how to get resolved?

07-05-2012, 08:28 PM	#1
guruuno Junior Member Join Date: Jul 2012 Posts: 7	Display Link not waking up LCD display Have multiple installs. Customer has 2 27" Asus VE276Q monitors. Dell XPS 8300 w/Nvidia, using Digital outputs. Primary LCD "wakes up" from monitor sleep (set in Windows 7), 2nd LCD does not come back to life, button cannot turn on or off, have to pull plug to get LCD to work (2nd LCD to the right of Primary LCD (main)). Asus sent 2nd LCD, same issue, so it's not the monitor. OWC sent new DisplayLink adapter, same issue, no fix. Customer upset, who to call, what to do, why is this happening, how to get resolved?