Microsoft Surface 2 pro and MB168B

bubbadb · 02-18-2014, 09:44 PM

Before I pull my hair completely out and spend one more minute trying to troubleshoot a problem for free (already 6 or 7 hours on various machines) I thought I would see if there is help out there.

First, it would be nice if anyone from Displaylink would actually respond to my trouble ticket. I don't even get a response like - "hang on, we are busy".

I have the new surface running 8.1 and the Asus MB168 USB3 monitor. I think the problem is that even though the system thinks the drivers are updated to 7.5, when I check device manager with the monitor plugged it, I see that it is 7.4.5314.0. Maybe that rounds up to 7.5 in some strange way but, it doesn't seem like 7.5 is actually loading from the exe. when I attach the monitor it flashes faintly and my tablet jumps around and beeps.

I get a note popup that says the drivers are not up to date. and when I can steady my mouse to check the display drivers they definitely show the old driver number. I have uninstalled the drivers and core (I think) and ran the cleanup program and I am still stuck in the same place.

I get weird reactions from an AOC monitor as well that I stole from a buddy (gave it back). It actually kinda sorta works but not consistently.

Any thoughts out there?

02-18-2014, 09:44 PM	#1
bubbadb Junior Member Join Date: Feb 2014 Posts: 1	Microsoft Surface 2 pro and MB168B Before I pull my hair completely out and spend one more minute trying to troubleshoot a problem for free (already 6 or 7 hours on various machines) I thought I would see if there is help out there. First, it would be nice if anyone from Displaylink would actually respond to my trouble ticket. I don't even get a response like - "hang on, we are busy". I have the new surface running 8.1 and the Asus MB168 USB3 monitor. I think the problem is that even though the system thinks the drivers are updated to 7.5, when I check device manager with the monitor plugged it, I see that it is 7.4.5314.0. Maybe that rounds up to 7.5 in some strange way but, it doesn't seem like 7.5 is actually loading from the exe. when I attach the monitor it flashes faintly and my tablet jumps around and beeps. I get a note popup that says the drivers are not up to date. and when I can steady my mouse to check the display drivers they definitely show the old driver number. I have uninstalled the drivers and core (I think) and ran the cleanup program and I am still stuck in the same place. I get weird reactions from an AOC monitor as well that I stole from a buddy (gave it back). It actually kinda sorta works but not consistently. Any thoughts out there?