Asus, Win8.1/64 and ACP70USZ problems

jwiese · 09-03-2014, 01:34 PM

I recently moved to a new laptop, an Asus Zenbook (UX31L) running Windows 8.1 64bit. When I plugged my ACP70USZ into the USB 3.0 port on the notebook it installed a number of drivers and my mouse, keyboard appear to be working fine, but I have no external power, no network, not external HDMI or DVI monitors working and no external speakers .

I tried installing both the current (7.6M2) drivers and the beta (7.7) drivers but neither has helped. I've restarted (warm boot), shutdown and restarted (cold boot) and nothing seems to get the video, network or external power working. I'm fine without the external power, but I really need the network and video working.

Also, I should mention that when I try to run the Firmware update (the unit I have is older, probably a little over 1yr) it Fails with a number of errors. It says Current FW Version is 9013.

Errors: "Open Device ERROR!!" (ISP Error), "Get Instance ID ERROR!!" , "FW Update ERROR!!" (USB 3.0 Hub Update Tool)

Any ideas?

09-03-2014, 01:34 PM	#1
jwiese Junior Member Join Date: Sep 2013 Posts: 4	Asus, Win8.1/64 and ACP70USZ problems I recently moved to a new laptop, an Asus Zenbook (UX31L) running Windows 8.1 64bit. When I plugged my ACP70USZ into the USB 3.0 port on the notebook it installed a number of drivers and my mouse, keyboard appear to be working fine, but I have no external power, no network, not external HDMI or DVI monitors working and no external speakers . I tried installing both the current (7.6M2) drivers and the beta (7.7) drivers but neither has helped. I've restarted (warm boot), shutdown and restarted (cold boot) and nothing seems to get the video, network or external power working. I'm fine without the external power, but I really need the network and video working. Also, I should mention that when I try to run the Firmware update (the unit I have is older, probably a little over 1yr) it Fails with a number of errors. It says Current FW Version is 9013. Errors: "Open Device ERROR!!" (ISP Error), "Get Instance ID ERROR!!" , "FW Update ERROR!!" (USB 3.0 Hub Update Tool) Any ideas? Last edited by jwiese; 09-03-2014 at 01:41 PM.