HZ-1 docking station USB3 Intel chipset series 6

[JamesH]

Hi,

Sorry for the delay in replying.

Can you try the following?

1. Disconnect your dock from your notebook, disconnect your dock from the mains, uninstall the DisplayLink software, run the cleaner tool from here http://www.displaylink.com/support/ticket.php?id=297, reinstall the DisplayLink software from here http://www.displaylink.com/support/downloads.php, reconenct your dock to the mains and lastly reconnect your dock to your notebook

2. Run through the steps in this FAQ: http://www.displaylink.com/support/ticket.php?id=370

Whilst the FAQ refers to a different issue to that which you are having the steps to check are relevant to your issue.

3. Check out the Microsoft troubleshooter from here:
http://windows.microsoft.com/en-gb/w...th-usb-devices

Let me know you get on.

Thanks,
James