D5000 + No Display via DisplayLink

jmill130 · 10-05-2015, 11:37 AM

I have a Dell D5000 dock with a 6430u laptop. Randomly my dock stopped working. I've removed all software, dock and displaylink, tried the cleaning tool and reinstalling with version 7.9 of software, no luck. I have Windows 7 x64.

My dock indicates connection is good and my usb headset works from the dock.

Problem:
-----------
No display at all from either of two Dell monitors plugged into the dock. The dock D5000 software indicates good connection in software and blue lights on front.

Questions:
------------

--How do I verify display link is installed correctly?
--Should I see a device in device manager?
--Should I go back to an older version of the software? I had 7.6 and it was working previously.
--Any tips or tricks to troubleshoot?

Thanks,
Jason

10-05-2015, 11:37 AM	#1
jmill130 Junior Member Join Date: Oct 2015 Posts: 15	D5000 + No Display via DisplayLink I have a Dell D5000 dock with a 6430u laptop. Randomly my dock stopped working. I've removed all software, dock and displaylink, tried the cleaning tool and reinstalling with version 7.9 of software, no luck. I have Windows 7 x64. My dock indicates connection is good and my usb headset works from the dock. Problem: ----------- No display at all from either of two Dell monitors plugged into the dock. The dock D5000 software indicates good connection in software and blue lights on front. Questions: ------------ --How do I verify display link is installed correctly? --Should I see a device in device manager? --Should I go back to an older version of the software? I had 7.6 and it was working previously. --Any tips or tricks to troubleshoot? Thanks, Jason