LAN connection not working after Windows 10 upgrade

AlbanRampon · 11-05-2015, 03:39 PM

Hello,

There are some incoherence reported, and it makes it more complex to understand.
Your Device Manager view reports that there is a DisplayLink Network Adapter NCM with proper drivers.
However, when you look at all the network cards present with an ipconfig/all, the DisplayLink one is absent and all cards are disconnected.
The reason for that would be if your DL card was deactivated in your Device Manager, but I can see this is not the case.

I can see some issues on your USB communication during the enumeration of the network card. (that's the part where everyone introduces themselves on the USB: "Hello, I'm DL Ethernet and you can fetch my drivers as VID_17E9&PID_4305".

To put aside any installation corruption, I would like you to use our installation cleaner. This will make sure nothing is left behind and you can do a clean reinstall using 7.9M3.
Once you have done this, I would need a new log files to see if there are any more complaints in them.

KB724494 - Cannot upgrade or uninstall DisplayLink software

Would that be possible?

Alban

11-05-2015, 03:39 PM	#5
AlbanRampon Senior Member Join Date: Sep 2015 Posts: 1,685	Hello, There are some incoherence reported, and it makes it more complex to understand. Your Device Manager view reports that there is a DisplayLink Network Adapter NCM with proper drivers. However, when you look at all the network cards present with an ipconfig/all, the DisplayLink one is absent and all cards are disconnected. The reason for that would be if your DL card was deactivated in your Device Manager, but I can see this is not the case. I can see some issues on your USB communication during the enumeration of the network card. (that's the part where everyone introduces themselves on the USB: "Hello, I'm DL Ethernet and you can fetch my drivers as VID_17E9&PID_4305". To put aside any installation corruption, I would like you to use our installation cleaner. This will make sure nothing is left behind and you can do a clean reinstall using 7.9M3. Once you have done this, I would need a new log files to see if there are any more complaints in them. KB724494 - Cannot upgrade or uninstall DisplayLink software Would that be possible? Alban