Microsoft Surface Pro 3 and Microsoft Surface Dock

[mrschwarz]

I just received a new AOC E1659FWUX USB 3.0 monitor. Plugging it in directly to the single USB port on the laptop caused the monitor to blink on and off rapidly. I then connected the second USB plug from the monitor to the supplied external USB jack on the Surface power supply and the monitor started working. Is this an expected behavior? When the directions referred to older laptops, I thought that the Surface Pro 3 wouldn't be considered old.

A more significant issue is that when I plug the monitor into a USB port on my Surface Dock, the monitor turns on, the PC detects it, but the screen never shows the desktop. After about 15 seconds, the PC loses the connection to the monitor and the monitor's backlight goes out. 15 seconds later, the PC again detects the monitor, but the backlit doesn't light and nothing is displayed.

If I disconnect the monitor from the dock and reconnect it directly to the USB port on the Surface Pro, it works again. I can duplicate this on demand. Attached is the log file generated by your troubleshooting tool.

Also, I am not sure if this should be directed here, but according to what I have read, the brightness and contrast settings are accessed by opening the control panel attached to the icon on the taskbar. There is no icon and I haven't been able to find any control for the USB monitor. Is this a property of the monitor or of Displaylink?