Microsoft Surface Pro 3 and Microsoft Surface Dock

mrschwarz · 03-08-2016, 12:35 PM

Thanks for the reply. To address your response.
1. I thought I saw that I could adjust the brightness. I cannot find where I found this before. It appears to be a shortcoming of the monitor, since AOC offers no way to adjust this, that I can find.

2. Surface Dock...According to this article: the Surface Dock is compatible.

My drivers and firmware are up to date, so that's not the issue. I'll report it to Microsoft in the insider program, but if you have personally experienced it and are not using an Insider version of Windows, that's most likely not the cause.

Based on your description, it seems like the Dock and your driver don't like each other. I am not a driver or hardware guy, but ... While it may not be 'technically' the fault of your driver, has Displaylink contacted Microsoft about this? My experience has taught me that when two vendors point their fingers at each other over a compatibility priblem rather than working together to resolve it, end users like us are the ones who suffer. I'll search Microsoft support for an answer.

3. I know that the rapid blinking is caused by the current demand of the monitor. When I connect the second USB plug to anything that supplies USB power, the problem goes away. My question was just looking for confirmation that it isn't another issue that allows me to avoid having to mess with more wires than necessary.

Thanks for your prompt and thorough response. I suppose if I replaced the AOC monitor with one that had a brightness control on it, I would solve that issue, but would still be stuck with the Dock issue, right?

03-08-2016, 12:35 PM	#3
mrschwarz Junior Member Join Date: Mar 2016 Posts: 3	Thanks for the reply. To address your response. 1. I thought I saw that I could adjust the brightness. I cannot find where I found this before. It appears to be a shortcoming of the monitor, since AOC offers no way to adjust this, that I can find. 2. Surface Dock...According to this article: the Surface Dock is compatible. My drivers and firmware are up to date, so that's not the issue. I'll report it to Microsoft in the insider program, but if you have personally experienced it and are not using an Insider version of Windows, that's most likely not the cause. Based on your description, it seems like the Dock and your driver don't like each other. I am not a driver or hardware guy, but ... While it may not be 'technically' the fault of your driver, has Displaylink contacted Microsoft about this? My experience has taught me that when two vendors point their fingers at each other over a compatibility priblem rather than working together to resolve it, end users like us are the ones who suffer. I'll search Microsoft support for an answer. 3. I know that the rapid blinking is caused by the current demand of the monitor. When I connect the second USB plug to anything that supplies USB power, the problem goes away. My question was just looking for confirmation that it isn't another issue that allows me to avoid having to mess with more wires than necessary. Thanks for your prompt and thorough response. I suppose if I replaced the AOC monitor with one that had a brightness control on it, I would solve that issue, but would still be stuck with the Dock issue, right?