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Old 03-11-2016, 12:01 PM   #11
AlbanRampon
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Join Date: Sep 2015
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Hi Rheco,

Could you please try the following in a command line and tell me what is the result:
cmd /c ver
cmd /c ver | findstr "6.1 6.2 6.3 10.0"

After this, please try:
1- Disconnect your dock
2- Run the End User Cleaner with Run as Administrator.
3- Connect the dock and wait. It should download the drivers from Windows Update. Is it installing this way?

I don't see any rule failing in the DisplayLink logs, so I looked at the Installer logs. The file is called setupapi.dev.log. In it, you can see line 466 that the installation proceeds with version 7.9.1488.0. This is 7.9 M5, the same version you get the error message from!

On another side, what is surprising me is that this installer says "Upgrade" in your screenshot. If you ran the End User Cleaner, there should be nothing to upgrade from as there is no DisplayLink driver.
Are you executing the End User Cleaner as an admin. This is important to Run as administrator as even an admin launching the command will NOT launch it as admin by default.

On a third front. There is a Windows utility called System File Check (SFC). This allows to look at the Windows installation itself and it checks for corruption.
You can execute it in an elevated command prompte with sfc /scannow. Does it give you anything? Unfortunately, not finding something doesn't mean everything is good. Also, it sometimes tries to correct things and this is not always enough...
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Alban Rampon
Senior product manager, universal docking stations and accessories

Where to download the latest DisplayLink drivers
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