Aleron Wireless Not Staying Connected Windows 10

[rbreshears]

I work remote desktop support and am helping a user with a new computer. I have installed the DisplayLink software and had them plug in the DisplayLink dongle and it connects and disconnects in a loop. I had the user plug it in on their old computer and it works there fine so I know the dongle is good. I have ran the DisplayLink Support Tool and have the results and will attach them to this post. Any help would be appreciated.