HP Pavilion X360 15-bk000

thomas.bennett · 03-29-2018, 04:27 PM

Code:

Drivers: https://support.hp.com/emea_middle_e...le-pc/10862175

Date Purchased: 4/17/2017

Processor: Intel Core i5-6200U @ 2.30GHz

Memory: 6GB

Operating System: Windows 10 Version 1709 (OS Build 16.299.309)

Display Adapter: Intel(R) HD Graphics 520

Display Adapter Driver Date: 10/2/2017 (Intel)

Display Adapter Driver Version: 21.20.16.4821

Good morning Everyone,

If I posted this in the wrong forum I do apologize; Admin please move this to the appropriate location.

We are using the Diamond Wireless WPCTVPRO and even though this product is no longer in production; it has been working quite well until the Windows 10 1709 roll out.

To get around the issues of 1709 we have downloaded the latest official release of the DisplayLink software (currently 8.4 M2) and then enable Windows 7 Compatibility Mode on the .exe before installing. Our Network Technician figured out this method. This has worked wonderfully well on all of our problem laptops except for the model listed above.

Problem:

After installing 8.4 M2 or 8.5 BETA without using Compatibility Mode the Intel(R) HD Graphics 520 fails and Windows disables it. Windows reports that there is a problem with the device and that it has been disabled (Code 43). The display adapter is then using the generic Microsoft Display Adapter.
Restart; Problem still exists.
Uninstall the 8.4 M2 or 8.5 BETA, Restart, and the display adapter is working normally.

Troubleshooting:
Using the different Windows Compatibility Modes (Windows 7 and Windows 8) on both 8.4 M2 and 8.5 BETA with restarts in between each test; the problem still exists. This is the only model laptop we have had difficulty with.

Thoughts / Opinion:
I can't prove it but my gut is telling me that because HP doesn't have any Windows 7 or 8(8.1) drivers for this model laptop; compatibility modes will not work with the software.

Thank you for your time, experience, and patience,

Thomas

03-29-2018, 04:27 PM	#1
thomas.bennett Junior Member Join Date: Mar 2018 Location: Santa Fe, Texas Posts: 1	HP Pavilion X360 15-bk000 Code: Drivers: https://support.hp.com/emea_middle_e...le-pc/10862175 Date Purchased: 4/17/2017 Processor: Intel Core i5-6200U @ 2.30GHz Memory: 6GB Operating System: Windows 10 Version 1709 (OS Build 16.299.309) Display Adapter: Intel(R) HD Graphics 520 Display Adapter Driver Date: 10/2/2017 (Intel) Display Adapter Driver Version: 21.20.16.4821 Good morning Everyone, If I posted this in the wrong forum I do apologize; Admin please move this to the appropriate location. We are using the Diamond Wireless WPCTVPRO and even though this product is no longer in production; it has been working quite well until the Windows 10 1709 roll out. To get around the issues of 1709 we have downloaded the latest official release of the DisplayLink software (currently 8.4 M2) and then enable Windows 7 Compatibility Mode on the .exe before installing. Our Network Technician figured out this method. This has worked wonderfully well on all of our problem laptops except for the model listed above. Problem: After installing 8.4 M2 or 8.5 BETA without using Compatibility Mode the Intel(R) HD Graphics 520 fails and Windows disables it. Windows reports that there is a problem with the device and that it has been disabled (Code 43). The display adapter is then using the generic Microsoft Display Adapter. Restart; Problem still exists. Uninstall the 8.4 M2 or 8.5 BETA, Restart, and the display adapter is working normally. Troubleshooting: Using the different Windows Compatibility Modes (Windows 7 and Windows 8) on both 8.4 M2 and 8.5 BETA with restarts in between each test; the problem still exists. This is the only model laptop we have had difficulty with. Thoughts / Opinion: I can't prove it but my gut is telling me that because HP doesn't have any Windows 7 or 8(8.1) drivers for this model laptop; compatibility modes will not work with the software. Thank you for your time, experience, and patience, Thomas Last edited by thomas.bennett; 03-29-2018 at 08:07 PM. Reason: Grammar and punctuation corrections.