DisplayLink connected screens turn black every few minutes after driver update

Kamil · 11-22-2018, 11:32 AM

Hi,

thank you for sending the logs. Unfortunately we were still not able to reproduce the issue when using same machine as you have.
One more thing worth checking can be update of device firmware. Can you please update the Firmware inside the device by using the Dell Utility https://www.dell.com/support/home/us...sal-dock-d6000 (Unfortunately it is Windows only) ?
We would like to understand the issue better, thus could you inform us which monitor is affected in case of single monitor setup and which port it is connected to?

Cheers
Kamil

11-22-2018, 11:32 AM	#8
Kamil Junior Member Join Date: May 2017 Posts: 3	Hi, thank you for sending the logs. Unfortunately we were still not able to reproduce the issue when using same machine as you have. One more thing worth checking can be update of device firmware. Can you please update the Firmware inside the device by using the Dell Utility https://www.dell.com/support/home/us...sal-dock-d6000 (Unfortunately it is Windows only) ? We would like to understand the issue better, thus could you inform us which monitor is affected in case of single monitor setup and which port it is connected to? Cheers Kamil