D6000 Display Issue - 640x480 low res

JakubDabrowski · 03-11-2020, 12:45 PM

Hello Harters,

Thank you for your patience and detailed description.

Could you please clarify one more thing for me?

You wrote that you are using 2 HDMI cables connected to the dock while the dock has only 1 HDMI port. Are you using some kind of adapters or different cables to connect your monitors to DisplayPorts?

Based on the log files I may see that the EDID file was not transported to the dock station, hence that was the cause of not setting a different resolution than 640x480.

Thank you in advance for your future feedback on above questions.

Best regards,
Jakub

03-11-2020, 12:45 PM	#2
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 268	Hello Harters, Thank you for your patience and detailed description. Could you please clarify one more thing for me? You wrote that you are using 2 HDMI cables connected to the dock while the dock has only 1 HDMI port. Are you using some kind of adapters or different cables to connect your monitors to DisplayPorts? Based on the log files I may see that the EDID file was not transported to the dock station, hence that was the cause of not setting a different resolution than 640x480. Thank you in advance for your future feedback on above questions. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution Last edited by JakubDabrowski; 03-11-2020 at 01:40 PM.