No Option to Allow Screen Recording - Mac 5.2.1

josoftball · 04-05-2020, 02:01 PM

Yesterday I was excited to receive my Duex Pro. I followed the Quick Start Guide and downloaded the DisplayLink driver. Since I was running Mojave and it would not download, I decided to update my MacBook Pro with Catalina. The driver then downloaded but the Duex Pro would not work. I will indicate below the steps I have taken to try and solve this issue:

-Installed the most recent version of DisplayLink: 05.25
-I have installed and uninstalled (multiple times) the Latest Driver, Beta Driver and even Legacy Drivers to see if any would work.
-I have rebooted before and after each of the above. And a few other times just for fun.

-I go through the steps to open System Preferences —> Security & Privacy —> Privacy —> Screen Recording, but there is nothing to the right to check.
-I added DisplayLink Manager to the Accessibility area, because I saw it in one of the forums. That did not work, nor did it give me the option of DisplayLinkUserAgent when I added it.
-I checked the forums and it said something about kexts? I don’t know what that is put the attached screenshot shows that it is ok.

Please help me! I was excited to find this monitor and very excited when it arrived. As an educator trying to teach from home during COVID-19, this is a very important tool in my day. Any assistance that you can provide would be much appreciated.

04-05-2020, 02:01 PM	#10
josoftball Junior Member Join Date: Apr 2020 Posts: 1	No Option to Allow Screen Recording Yesterday I was excited to receive my Duex Pro. I followed the Quick Start Guide and downloaded the DisplayLink driver. Since I was running Mojave and it would not download, I decided to update my MacBook Pro with Catalina. The driver then downloaded but the Duex Pro would not work. I will indicate below the steps I have taken to try and solve this issue: -Installed the most recent version of DisplayLink: 05.25 -I have installed and uninstalled (multiple times) the Latest Driver, Beta Driver and even Legacy Drivers to see if any would work. -I have rebooted before and after each of the above. And a few other times just for fun. -I go through the steps to open System Preferences —> Security & Privacy —> Privacy —> Screen Recording, but there is nothing to the right to check. -I added DisplayLink Manager to the Accessibility area, because I saw it in one of the forums. That did not work, nor did it give me the option of DisplayLinkUserAgent when I added it. -I checked the forums and it said something about kexts? I don’t know what that is put the attached screenshot shows that it is ok. Please help me! I was excited to find this monitor and very excited when it arrived. As an educator trying to teach from home during COVID-19, this is a very important tool in my day. Any assistance that you can provide would be much appreciated.