Connecting 4k display to MacBook Pro 2017"

JakubDabrowski · 07-09-2020, 10:53 AM

Hello,

Thank you for reaching out to us here on the forum.

Based on your description I believe that you are not using a DisplayLink powered device so the driver will not be any help here with your issue.

What I may recommend here is to verify if the DP adapter that you are using is able to transfer such amount of data as 4K@60 is a lot. Next, I would take a look at the monitor settings. They may be an option to change it physically as for example a wrong input which causes the refresh rate to change.

Nevertheless, I would also verify the monitor with another laptop just to double check that.

I would also recommend asking and looking for answers on the Apple forum as you may get more help over there concerning your Macbook capabilities.

Best regards,
Jakub

07-09-2020, 10:53 AM	#2
JakubDabrowski DisplayLink Tech Support Join Date: Jan 2020 Location: Katowice, Poland Posts: 268	Hello, Thank you for reaching out to us here on the forum. Based on your description I believe that you are not using a DisplayLink powered device so the driver will not be any help here with your issue. What I may recommend here is to verify if the DP adapter that you are using is able to transfer such amount of data as 4K@60 is a lot. Next, I would take a look at the monitor settings. They may be an option to change it physically as for example a wrong input which causes the refresh rate to change. Nevertheless, I would also verify the monitor with another laptop just to double check that. I would also recommend asking and looking for answers on the Apple forum as you may get more help over there concerning your Macbook capabilities. Best regards, Jakub __________________ Jakub Dabrowski DisplayLink Where to download the latest Windows drivers How to clean up a corrupted installation How to report issues to DisplayLink for a speedy resolution