Displays detected but not working

jmshinn · 06-03-2022, 02:12 PM

So, recently got a mac, hooked it up to my doc, all of the other dock features are working (usb for mouse/keyboard, primarily), but I can't get the displays to work.

Dock is an Anker USB 3.0 Docking Station, MacOS version is Monterey 12.4.

I got the recommendation to install the display link drivers, which I did. It now recognizes the displays, and accurately identifies them (2 HP 27f displays) but it won't actually display anything. The displays themselves think they're connected (i.e. when I go into the display link software and turn off each display, they go dark and start displaying "signal not found", when I turn them back on, they detect a signal and show just a black, backlit screen, no desktop, no mouse, nothing).

When I first log in, the monitors aren't working at all, then if I go into the display link software and turn each monitor off and on again from there, that's when it starts behaving as described above.

Any advice for how to get them to work?

06-03-2022, 02:12 PM	#1
jmshinn Junior Member Join Date: Jun 2022 Posts: 1	Displays detected but not working So, recently got a mac, hooked it up to my doc, all of the other dock features are working (usb for mouse/keyboard, primarily), but I can't get the displays to work. Dock is an Anker USB 3.0 Docking Station, MacOS version is Monterey 12.4. I got the recommendation to install the display link drivers, which I did. It now recognizes the displays, and accurately identifies them (2 HP 27f displays) but it won't actually display anything. The displays themselves think they're connected (i.e. when I go into the display link software and turn off each display, they go dark and start displaying "signal not found", when I turn them back on, they detect a signal and show just a black, backlit screen, no desktop, no mouse, nothing). When I first log in, the monitors aren't working at all, then if I go into the display link software and turn each monitor off and on again from there, that's when it starts behaving as described above. Any advice for how to get them to work? Last edited by jmshinn; 06-03-2022 at 02:15 PM.